5 days old

Regional Imaging Support Engineer

Kaiser Permanente
Pasadena, CA 91101

As a Regional Imaging Support Engineer (RISE), your primary role will be to provide advanced support to the Imaging Application Administrators Levels 1,2, and 3.As a member of a team of 4, this individual will exhibit strong DICOM, HL7, PACS, and RIS skills.You will be responsible for developing and supporting Application Support-s internal and external infrastructure, which includes providing hardware and software support for servers, routers, and workstations.You will be the primary point of contact for backend applications (Ivanti, ADManager, Dell Encryption, McAfee, DICOM Systems) and infrastructure (Teleradiology, Active Directory, VMWare).

The Regional Imaging Support Engineer will combine a working knowledge of general information technologies and imaging information systems principles in the installation, support and maintenance of enterprise imaging information systems. The position serves as a technical leader and technical problem escalation resource for Imaging Application Administrators. The Regional Imaging Support Engineer may serve as a team member or technical subject matter expert in the development of medical imaging solutions. This position represents the highest of four levels of application support expertise within the Medical Imaging Technology and Informatics Department.

Essential Responsibilities:
  • Advanced knowledge of DICOM and HL7 standards. Ability to perform in depth troubleshooting of DICOM and HL7 communication issues including interpretation of log files and network trace files. ¬†Familiarity with common DICOM and HL7 tools and toolkits.
  • Advanced understanding of medical imaging modalities, clinical operations and clinical terminologies.
  • Demonstrated understanding of how various general information technologies combine and interact to realize large clinical information systems.
  • Working knowledge sufficient for the installation, maintenance, support and troubleshooting of:
  • Advanced desktop operating system knowledge
  • Desktop computer and display hardware configuration and calibration
  • Network interfaces and protocols
  • System security applications
  • System monitoring
  • Database systems
  • Enterprise directory systems
  • Shell scripting
  • Common server operating systems
  • Server hardware and storage
  • Knowledge of privacy and security standards
  • In addition to resolving common imaging application support issues, act as a technical escalation point for difficult or uncommon support matters.
  • Coordinate and resolve advanced technical service problems with vendors and/or KPIT resources
  • Assist in training and technical skills development of Imaging Application Administrators and other staff
  • Provide ongoing application functionality instruction to end-users as necessary
  • Install, configure, maintain and support front-end medical imaging applications and hardware
  • Install, configure, maintain and support back-end enterprise medical imaging infrastructure and hardware
  • Ensure the integrity of patient records and data within medical imaging applications
  • Support hardware and application replacement and upgrade activities
  • Document support activities in a complete and timely manner
  • Demonstrate ownership of problems and a commitment to problem resolution
  • Serve as a team member or technical subject matter expert in the development of medical imaging solutions.
  • Ability to utilize common administrative tools and techniques related to these areas.
  • Familiarity with basic information technology and informatics best-practices related to these areas.
  • Ability to apply critical thought, advanced technical skill and efficient trouble shooting methods to quickly triage and resolve issues related to a broad array of medical imaging applications and infrastructure.
  • Assist Imaging Application Administrator Levels I, II, III.
  • Can be located in a specific medical area or at a regional facility.
  • Some travel required.
  • Expected to provide after-hours support on a rotating, scheduled basis.
  • Other duties as assigned
  • Categories

    Posted: 2019-12-04 Expires: 2020-01-08

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    Regional Imaging Support Engineer

    Kaiser Permanente
    Pasadena, CA 91101

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