30 days old

Quality Assurance Specialist (Government)

AT&T
Oakton, VA 22124
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for Quality Assurance Specialist to support the National Security Section, in providing daily/period reports to communicate outcomes of quality activities, perform analytics on discrepancies and issues, identify ITSM Process, workflow, and SOP compliance across the organization.

Responsibilities:
  • Audit service management team performance, both customers facing and internal tasks
  • Works with process owners to support ITSM process, workflow, and SOP compliance across the organization
  • Support root cause analysis of customer issues and SLA impacting events
  • Conduct quality assessments, trend analysis and provide management reporting on support metrics
  • Prepare daily/period reports to communicate outcomes of quality activities
  • Perform analytics on discrepancies and issues and perform root cause analysis
  • Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions
  • Leads the escalation / communication of risks and issues as appropriate
  • Assist in the Quality Testing of new system functionality
  • Support the communication and training of Continual Service Improvement to operational and engineering team
Required Clearance:
Active TSSCI + Polygraph (#Polygraph)

Required Qualifications:
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a masters and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. 12 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Categories

Posted: 2019-11-13 Expires: 2020-01-12

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Quality Assurance Specialist (Government)

AT&T
Oakton, VA 22124

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