6 days old

Quality Assurance Lead, AWS Talent Acquisition

Washington, WI 54246


Job summary
The AWS Talent Acquisition team is looking for a Quality Assurance Lead to join our global Recruitment Outsourcing, Shared Services and Augmentation (ROSSA) program team to help grow our delivery program to achieve global scale and efficiency. This new team focuses on leveraging internal and external recruitment process outsourcing opportunities to optimize our recruitment team's productivity and make their daily work lives easier. We are in the process of establishing and building a future state recruitment outsourcing operating model and managing a recruitment outsourcing services roadmap as the organization evolves. In this role, you will own the design, development, improvement and maintenance of quality assurance processes for AWS recruitment outsourcing vendors and AWS recruitment delivery teams around the globe.

Key job responsibilities
€¢ Monitor and report Quality metrics, deep dive and identify trends/root causes. Recommend, own and drive performance improvement areas.
€¢ Create program vision for Quality Operations that ensures a consistent quality approach for central and vendor operations
€¢ Discover and innovate with senior leadership, business partners, and stakeholders to understand quality business goals and devise solutions to improve processes and programs.
€¢ Drive through improvement initiatives until implementation.
€¢ Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
€¢ Provide clear insight into performance drivers and the levers which impact performance.
€¢ Implement and own action plans which drive performance improvements.
€¢ Create growth plans linked to performance improvements and drive through the associated benefits.
€¢ Uses data to compile and track performance at team and individual levels.
€¢ Design and implement auditing mechanisms to flag and eliminate issues with vendor and AWS TA delivery

A day in the life
The Quality Assurance Lead needs to be a subject matter expert on organizational business metrics (quality and productivity KPIs), build a story which summarizes holistic quality performance, identify solutions and implement the necessary actions. It is imperative to lead the actions and drive the required changes which lead to improved performance and create a culture that raises the bar. The Quality Assurance Lead shall set the benchmark for our quality standards we expect to deliver globally to drive a world-class recruitment outsourcing experience

About the team
The AWS TA Recruitment Outsourcing, Shared Services and Augmentation team is an enablement partner with the AWS Talent Acquisition business, using the pillars of process and technology to help the team hire tens of thousands of AWS builders every year.
Here at AWS, we embrace our differences and are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren€™t focused on how many hours you spend at work or online. Instead, we€™re happy to offer a flexible schedule so you can have a more productive and well-balanced life€”both in and outside of work.


· Experience defining program requirements and using data and metrics to determine improvements
· 3+ years of experience delivering cross functional projects
· 3+ years of experience in quality, program, or project management
· 3+ years of experience working cross functionally with tech and non-tech teams
· Experience within the recruitment or HR industry


· Basic SQL knowledge
· Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
· Expert in using the Microsoft Office Suite, especially Excel
· Previous Experience in High Volume Hiring role
· Experience using various methods for displaying data, including Excel, Tableau, Power BI, or QuickSight

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-05-13 Expires: 2022-06-12

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Quality Assurance Lead, AWS Talent Acquisition

Washington, WI 54246

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