3 days old

Public Sector Lockbox Entitlement Team Proc Rep 3

Getzville, NY 14068

+ As a critical member of the operations team, facilitate entitlements and access requests for all three Public Sector Lockbox sites.

+ Become a subject-matter-expert on user entitlements for systems under the ISA support group responsibility

+ Complete annual ISA training prior to the due date

+ Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework

+ Readily adapts to changes in deadlines and changes in daily work assignments

+ Expected to escalate observed issues timely and appropriately

+ Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met

+ Support higher level tasks as needed

+ Support data entry level tasks as needed

+ Assist in the monthly Management Control Assessment review process

+ Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines

+ Accept feedback in a constructive manner

+ Actively engage in cross-site, cross-shift committees and initiatives

+ Actively contribute to a positive team environment and culture

+ Embrace change and support business directives

+ Treat everyone with dignity and respect

+ Adhere to Citi Values and Code of Conduct

+ Other duties to support the business as needed



+ Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment

+ Flexible and adaptable, able to multi-task and prioritize in a fast-paced processing environment with strict deadlines and service levels

+ Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork

+ Excellent attention to detail, targeting straight-through-processing

+ Strong organizational and data entry skills

+ Intermediate PC Proficiency; including MS Office and Lockbox Applications

+ Professional written and verbal communication skills

+ Self-motivated, goal oriented with strong time management skills

+ Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required

+ Manual dexterity required, all tasks are repetitive

+ U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position

+ Must be able to speak/write/understand English

+ Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)

+ High School diploma or GED

+ Hours: Sunday Thursday 3 pm-11:30 pm hours

**Business Overview:**

The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.


**Job Family Group:**

Operations - Transaction Services


**Job Family:**

Cash Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Public Sector Lockbox Entitlement Team Proc Rep 3

Getzville, NY 14068

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