22 days old

Project Manager, Cloud Operations

Five9, Inc.
San Ramon, CA 94583

Project Manager, Cloud Operations


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are currently looking for a self-starter to join our Operations Project Management Office team who is a quick study and has the technical aptitude to drive complex technology projects. This team provides program and project management excellence to prioritize, plan, and execute cross-functional, strategic data center and public cloud infrastructure projects, focused on extending Five9s leadership in the industry.


The successful candidate will report to the Manager, Operations PMO and will lead projects focused around ensuring availability and stability of our platform, compliance and governance, improving customer experience, cost management, improving operational efficiency, and growth.


You will need to be a team player with the right combination of project management, technical, and interpersonal skills. You will also leverage your superior negotiation skills and influence to work with all levels of management and their teams to keep projects on track from initiation to closing. This position will be located in our offices in San Ramon, CA.


Key Responsibilities

  • Manage end-to-end delivery of multiple, enterprise-wide strategic projects for Cloud Operations which are integral in evolving data center infrastructure and/or introducing new product capabilities

  • Apply business domain and technical acumen to ramp up quickly on Five9s products, technologies, infrastructure, change management, development and release management processes

  • Lead and work with cross-functional teams to ensure on time, on budget, quality initiatives that support Five9s business & technology strategies while adhering to PMO standards and processes

  • Proactively and aggressively manage expectations with stakeholders by aligning team members and management on project goals, scope, schedule and risks

  • Provide timely project updates to sponsors and stakeholders

  • Create and maintain project artifacts including stakeholder presentations, project charters, status reports, risk management reports, retrospectives, etc.

  • Work with the PMO team and contribute to process improvements to enhance quality and execution of initiatives



  • 3-5 years of project management experience in a fast-paced environment

  • Experience managing initiatives involving design and implementation of strategic enterprise systems and software products

  • Familiarity with data center operations and public cloud, including infrastructure, database, networking, telephony, voice, and information security

  • Ability to understand and be involved in the technical details in order to successfully gather and understand complex requirements and drive projects to completion

  • Self-motivated, energetic, excellent interpersonal, organizational, negotiation and conflict-resolution skills

  • Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner at all levels of the organization

  • High degree of flexibility, independence, initiative, and detail orientation

  • B.S. in Business or Engineering discipline

  • PMP and/or Scrum master certification a plus


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-11-05 Expires: 2020-12-05

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Project Manager, Cloud Operations

Five9, Inc.
San Ramon, CA 94583

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