1+ months

Project Delivery Manager

Naperville, IL

Role synopsis

The Project Delivery Manager will manage the delivery of projects through the complete lifecycle from aspiration (in some instances a change request form) through to Operations. This will include ensuring that the project is delivered on time, meet`s business & technical requirements and is within the agreed budget. Typically, there is a higher degree of complexity and could be part of a work stream in a program of work in the local centre. This role will be required to meet GBS project management delivery standards.

Key accountabilities

Direct and manage project development from beginning to end
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Develop full-scale project plans and schedule project timelines and milestones using appropriate tools
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Review the work plans created across his or her area of responsibility. Validate schedule, dependencies, and resource utilisation across work plans
Set and continually manage project expectations with team members and other stakeholders
Own management of stakeholder expectation alignment gaps and/or gaps in meeting client expectations
Review the stakeholder expectations and management approach with the GBS Programme Director, where applicable
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities
Develop and deliver progress reports, proposals, requirements documentation, and presentations
As guided, setup governance with the right members to ensure strong governance and escalation points
Determine the frequency and content of status reports from the project team; analyse results, and troubleshoot problem areas
Identify and resolve issues and conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and resolution activities
Identify and manage project dependencies and critical path
Identify and resolve issues and conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and resolution activities
Make sure that cross-project and cross-team demands on stakeholder reviewers are balanced and reasonable
Set clear expectations to ensure that all team members are aligned
Build, develop, and grow any business relationships vital to the success of the project
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Provide support to Regional Service Transformation Manager in managing new service addition and change requests programme-manage all service transition projects in the GBS:
o Manage virtual teams across multiple geographies to deliver the transition (HR, IT&S, etc.) within project delivery timelines and on budget
o Maintain and refine the standard service transition methodology that is aligned to the other GBS regions. Ensure that the methodology is adhered to for service transition projects where applicable
o Manage the PMO support of all aspects of each transition, including Control of GBS Transitions costs for each project being worked

Essential Education

Bachelors Degree in related field.
PMP trained or equivalent Project Management experience
Six Sigma trained or equivalent experience

Essential experience and job requirements

3 to 5 years experience of Finance, Customer Service, Procurement or BPO type transitions
Extensive Project Management experience and track record of bottom line delivery
Experience managing multiple teams and capabilities to deliver complete complex project scope
Proven track record managing multiple stakeholders effectively
Experience managing virtual teams across multiple geographies
Broad operational experience with background in customer facing roles
Deep understanding of Project Management Office processes
Experience of working in fast-paced, high-demand, delivery oriented environments
Demonstrable experience with project management tools and applications (e.g. Microsoft Project, Power Point, Excel etc.).
High degree of personal impact
Excellent communication and influencing skills at all levels of the organisation
Strong commercial acumen and understanding of customer impacts
Proven track record of delivery of programs or work

Other Requirements (e.g. Travel, Location)

There are no additional requirements. Please respond with N/A below.

Desirable criteria & qualifications

Experience of BPO type transitions/programs
Vendor/Third Party management experience (including vendors, third parties, and sub-contractors)
Experience managing delivery of business cases by monitoring costs and value delivered and intervening with corrective action when necessary to achieve commercial outcomes

Relocation available


Travel required

Yes - up to 10%

Is this a part time position?


About BP

Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Global Business Services (GBS) is BPs shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. BP has established a Global Business Services in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support strategic performance unit operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.


Corporate & Functions

Closing Date



If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 scalp, or > 2 cm/ body arms & armpits/legs/chest)

As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.

Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)

BP is an equal employment opportunity and affirmative action employer. View our policy statement.

Eligibility Requirements

If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.


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Project Delivery Manager

Naperville, IL

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Naperville, IL

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