1+ months


University of Washington
Seattle, WA 98104


Req #: 175493
Department: HMC Ambulatory Floats
Job Location: Harborview Medical Center
Posting Date: 01/22/2020 
Closing Info: Open Until Filled 
Salary: $3,935.00 to $5,292.00 per month 
Union Position: Yes
Shift: First Shift 

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..

Harborview Ambulatory Float has an outstanding opportunity for a Program Support Supervisor II (Full-Time, Day Shift).

Under the general direction of the department manager and the Program Operations Manager, the Operations Supervisor is responsible for a variety of supervisory, administrative and departmental financial functions.  These responsibilities include: customer service, operations/finance, data management, personnel management, supplies and non-clinical equipment management, quality control and improvement, new staff orientation, and data collection and reporting.  The Operations Supervisor takes a proactive role in the efficient operation of the department.  This position is responsible for the overall leadership and supervision of the Patient Service Specialists in the float pool and other designated personnel.  This role is also responsible for the coordination and monitoring of schedules, payroll, and other systems that support the nurse manager.  The operations supervisor is responsible for the over daily coordination of the float pool operations.

Job Duties & Performance Standards
Assure and maintain a current knowledge and practice of UWMC payroll and personnel systems.
Manage department personnel files, personnel actions, competencies, and education records for all employees.
Maintain a current knowledge base of HMC and unit specific information systems.  Proactively works to improve programs and systems.
Coordinate and maintain systems for purchasing non-clinical equipment and supplies.
Participate in all phases of scheduling of all staff, including vacation approval, initial schedules and management of schedule changes.
Responsible for initiating, hiring, setting contract terms, terminating, daily activities and performance evaluations of PSSs and other designated personnel.
Maintain a safe environment for patients and staff.
Work collaboratively as a member of the department leadership team to develop and maintain systems for monitoring expenses and unit productivity; collect and analyze budget information and initiate plan as appropriate.
Work collaboratively as a member of the department leadership team, taking a proactive role to ensure the smooth and efficient operation of the unit
Coordinate and maintain systems for orientation of new staff to Harborview.
Coordinate the daily staffing assignments of the float pool.
Maintain staffing databases and notification systems.

Job-Specific Requirements

Language Skills
Able to communicate effectively in English, both verbally and in writing.
Demonstrates interpersonal relationships in a manner which enhances communication, promotes conflict resolution and facilitates staff development.

Other Skills
Strong analytical, organizational, interpersonal and demonstrated customer service skills required.
Supervisory experience strongly preferred.
Basic computer knowledge.  Experience with each of the following programs: Excel, Microsoft Word.
Demonstrates leadership abilities.
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Ability to work under pressure in a fast paced environment and meet deadlines.
Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.
Basic financial and accounting skills.
Basic understanding of medical terminology.
High school graduation or equivalent AND three years of applicable experience in the program specialty OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2020-01-22 Expires: 2020-03-21

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University of Washington
Seattle, WA 98104
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