1+ months


University of Washington
Seattle, WA 98104


Req #: 179670
Job Location: Seattle Campus
Posting Date: 06/12/2020 
Closing Info: Open Until Filled 
Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

UW Continuum College (UWC) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. Were focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, were creating new educational opportunities to help people thrive in a world of change.

UWC has an outstanding opportunity for a Program Manager (PM) to join their Academic Programs (AP) team!

The Program Manager is expected to work with industry partners and UWC staff to develop and manage a portfolio of UW Professional & Continuing Education noncredit certificate programs and courses. This includes reviewing programs annually to assess overall program outcomes, content and effectiveness, student satisfaction, fiscal status, and market demand. Strong project management skills are needed to oversee online curriculum revision projects and lead new program development, both of which involve a variety of stakeholders. Program work includes recruiting, managing, and evaluating instructors, so that each course offers high-quality instruction and meets objectives.  This position provides opportunities to work in an organization that operates primarily from funds generated by user fees and emphasizes both quality education and fiscal responsibilities.  
New Program Development and Revision
  • Review and revise existing programs to improve quality, expand access, and continually respond to market demand
  • Project manage online curriculum revision projects that involve a variety of stakeholders including contracted content developers and instructors, advisory board members, instructional designers, videographers, and operational staff
  • Lead the development of identified new programs, including managing the curriculum development process, hiring and training contracted instructors, collaborating with Marketing to describe and promote the program, and facilitating operational set-up
  • Coordinate with AP Directors, Marketing, Market Research and Enrollment Services to develop and implement cohesive plans to connect new programs to prospective students in professional communities and industries
  • Effectively facilitate meetings, manage conflict and navigate barriers to bring new programs to market and revise existing program curriculum

    Program Management
  • Hire and manage contracted instructors for portfolio of certificates and courses
  • Effectively manage the resolution of student and instructor issues by working with the appropriate UWC directors and staff
  • Ensure students have access to appropriate resources
  • Manage program advisory boards through facilitative leadership, ongoing engagement and recruitment
  • Update program outcomes and conduct regular strategic program planning  in collaboration with advisory boards, instructors and internal staff
  • Research data, examine the environment, survey students and instructors to understand issues, and propose solutions for programs that are struggling
  • Actively network and participate in professional communities of practice within the scope of the assigned portfolio to build relationships that contribute to overall program growth and enrollment
  • Make responsible fiscal decisions in program planning, budgeting, pricing and tracking that balance goals of maximizing program value, optimizing enrollments and minimizing financial risk
  • Work collaboratively across organizational units on various aspects of program development, instructor hiring and maintenance, and continually improving the students experience.
  • Contribute to internal initiatives and committees as requested for the development and sharing of knowledge about best practices in education for working professionals

  • Masters degree, ideally in management, education, law, science, technology or related field, with 2-3 years of relevant experience managing multiple programs with demonstrated success in program planning, administration, meeting facilitation, and budgeting. 
  • Other qualities necessary for successful performance in the position include excellent oral, written, and interpersonal communication skills, and the ability to work in a professional manner as both a self-starter and a team member.

    Desired: The ideal candidate will have:
  • a record of success of operating in a team environment to achieve organizational goals  
  • demonstrated effectiveness in managing multiple priorities and programs
  • strong organizational skills
  • familiarity with administrative policies and procedures in a university environment, or specifically the University of Washington

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    TThe University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2020-06-16 Expires: 2020-09-03

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    University of Washington
    Seattle, WA 98104
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