11 days old

Program Manager - National Accounts - 1913052

ADT
Boca Raton, FL 33432
!*!
Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

Position Summary: 

Program Manager is responsible for the initiation, planning, execution, and monitoring or projects related to organizations program objectives. Acts as an advisor to project managers, functional managers, supervisors, and project team members regarding projects, tasks, and operations. Adheres to master program plans and schedules; analyzes issues and develops solutions; and directs the work of internal and external resources assigned to program.

Essential Duties And Responsibilities include the following. To perform this job successfully, the NAI Program Manager may be expected to perform some or all of the duties listed and complete special projects and other duties as assigned.
  • Individual is ultimately responsible, operationally, for delivery of all projects and service related issues for a Specific Customer assigned within the National Accounts customer portfolio.
  • Individual is responsible for attending customer meetings, developing and performing presentations and representing Protection 1 National Accounts in all aspects of his/her area of responsibility.
  • Will assume the role of Relationship Manager with assigned customer if no other individual is specifically assigned.
  • Ensure adherence to master program plans and schedules; analyzes issues and develops viable solutions; and directs the work of internal and external resources.
  • Ensure projects are completed timely and within budget.
  • Coordinate the management of multiple related projects directed toward strategic business and organizational objectives.
  • Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • Define and initiate projects; and assign project managers to manage cost, schedule, and performance of component projects while working to ensure ultimate success and acceptance of the program.
  • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
  • Determine and coordinate the sharing of resources among various projects to the overall benefit of the program.
  • Performs a variety of project related complex tasks as required.
Supervisory Responsibilities:
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Supervise internal and external project staff as required. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising
  • performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • May have indirect or dotted line supervisory responsibilities to functional managers throughout the organization and will provide performance review input for resources assigned and a regular basis.

!*!
Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

Position Summary: 

Program Manager is responsible for the initiation, planning, execution, and monitoring or projects related to organizations program objectives. Acts as an advisor to project managers, functional managers, supervisors, and project team members regarding projects, tasks, and operations. Adheres to master program plans and schedules; analyzes issues and develops solutions; and directs the work of internal and external resources assigned to program.

Essential Duties And Responsibilities include the following. To perform this job successfully, the NAI Program Manager may be expected to perform some or all of the duties listed and complete special projects and other duties as assigned.
  • Individual is ultimately responsible, operationally, for delivery of all projects and service related issues for a Specific Customer assigned within the National Accounts customer portfolio.
  • Individual is responsible for attending customer meetings, developing and performing presentations and representing Protection 1 National Accounts in all aspects of his/her area of responsibility.
  • Will assume the role of Relationship Manager with assigned customer if no other individual is specifically assigned.
  • Ensure adherence to master program plans and schedules; analyzes issues and develops viable solutions; and directs the work of internal and external resources.
  • Ensure projects are completed timely and within budget.
  • Coordinate the management of multiple related projects directed toward strategic business and organizational objectives.
  • Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • Define and initiate projects; and assign project managers to manage cost, schedule, and performance of component projects while working to ensure ultimate success and acceptance of the program.
  • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
  • Determine and coordinate the sharing of resources among various projects to the overall benefit of the program.
  • Performs a variety of project related complex tasks as required.
Supervisory Responsibilities:
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Supervise internal and external project staff as required. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising
  • performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • May have indirect or dotted line supervisory responsibilities to functional managers throughout the organization and will provide performance review input for resources assigned and a regular basis.

Categories

Posted: 2019-08-07 Expires: 2019-09-06

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Program Manager - National Accounts - 1913052

ADT
Boca Raton, FL 33432

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