1+ months


University of Washington
Seattle, WA 98104


Req #: 174290
Department: UW Medicine Transfer Center
Job Location: Harborview Medical Center,  Other Location
Posting Date: 12/03/2019 
Closing Info: Open Until Filled 
Salary: $3,331.00 to $4,452.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment.  As an employee you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Childrens University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Childrens.

UW Medicine has an outstanding opportunity for a full-time Program Coordinator in the Transfer Center & Community Care Line.

The UW Medicine Transfer Center is a 24-hour unit that facilitates patient transfers to all four UW Medicine hospital entities from across the WWAMI region and throughout the country.  In addition to patient transfers the department operates the Community Care Line a 24-hour nurse advice line for UW Medicine patients and contracted clinics. 

The Program Coordinator provides a high level of support to the nursing staff in the department for the program's daily operations.  The PC is primarily responsible for receiving and documenting incoming calls from providers requesting to transfer patients to UW Medicine, or calls from patients needing nursing advice. Coordinators must carefully identify patients and locate an existing record or otherwise register the patient in the respective system. Throughout the transfer process PCs will collaborate across several departments to ensure the accurate and timely flow of MRNs, imaging, and relevant patient documentation in a multiple software-application environment. 


     Answer calls from outside providers in the WWAMI region and beyond requesting patient transfers and consultations

     Answer calls from patients requesting RN advice

     Assess callers needs to prioritize emergent or critical issues and direct to the appropriate resource as needed

     Acknowledges and treats all federally-protected patient health information (PHI) in a manner consistent with UW Medicine standards and applicable laws.

     Collect patient and provider demographics and referring facility contact information to document transfers in the N-Centaurus database.

     Accurately input patient demographics and reason for call in the Epic In-basket messaging system for nurse advise encounters

     Collaborate with multiple departments to ensure the accurate and timely flow of patient documentation, including medical record numbers, face-sheets, transfer-summaries, and imaging.

     Assist nursing staff by providing non clinical info to callers and/or directing callers to appropriate medical center services as needed.

     Ensure accuracy and complete patient transfer charts for the preparation of statistical reports

     Assist staff with daily follow-up communications to referring physicians and facilities.

     Assist staff with data accuracy and maintenance for the preparation of reports

     Other duties and projects as assigned by management

Performance Standards

     Develops organizational systems to effectively complete and track daily job functions and efficiently utilize department resources

     Consistently utilizes creative problem-solving approaches to resolve difficult situations

     Identifies self and department when answering the phone and/or greeting others; speaks in a confident, friendly manner that conveys a positive reception

     Directs calls to appropriate staff in a timely manner

     Provides updates to the Manager regarding work assignments and priorities left to be done

     Uses feedback/perceptions of others to recommend changes in organization, systems or routines

     Protects confidentiality of written and verbal information according to policy and procedure

     Reports when illegal/unethical/unprofessional practice of another member of the health care team occurs

     Maintains a personal philosophy of continuous process improvement

     Takes a proactive approach to job functions; anticipates problems and seeks solutions

     Ability to work independently with minimal supervision and manage multiple priorities

     Commitment to completing job functions with great attention to detail and with a routine, critical self-review    


High school graduation or equivalent AND two years of experience in the program specialty


equivalent education/experience

Additional Departmental Requirements:

Competency in Word processing and Excel and/or Access database, 

Excellent written and verbal communication skills.

Ability to work successfully in a team environment. 

Ability to maintain confidentiality of communications    


Experience directing the work of others and working in a team environment. 

A Bachelors degree and 1 year experience working as a switchboard operator and experience in a high volume setting.

One year of specialized clerical experience may be substituted for education

Demonstrated excellent oral and written communication skills

Strong problem solving skills including tolerance for ambiguity

Proficiency in Microsoft Windows navigation & Microsoft Office Suite

Knowledge of medical terminology

Knowledge of medical subspecialties

Experience working in emergency or crisis situations

Direct experience with EPIC application

Experience in a large complex healthcare system or academic healthcare setting

Familiarity of healthcare industry, trends and coming policy changes

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2019-12-05 Expires: 2020-02-02

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University of Washington
Seattle, WA 98104
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