1+ months

Head of Professional Services Delivery Team – Strategic Accounts

Seattle, WA 98104


Do you have enterprise IT experience in Fortune 500 organizations? Have you built and led a successful IT consulting practice for a leading IT platform provider? Can you lead a portfolio of enterprise customers through a variety of projects involving IT strategy, distributed architecture implementation, and hybrid cloud operations? Can you build and lead world class teams that drive breakthrough business results using cutting edge technologies? Can you help develop a partner ecosystem to serve customers and drive adoption of a new IT platform?

At AWS, we€™re hiring highly specialized cloud computing architects/consultants to help our customers and partners achieve business outcomes with AWS solutions and develop their technical expertise around the world. Our AWS consultants deliver IT infrastructure architecture guidance, lead proof-of-concept projects, perform enterprise portfolio assessments, review operation best practices and conduct skills transfer workshops. We drive enterprise IT transformation.

AWS consultants collaborate with customers and partners to address security and compliance, performance and scale, availability and manageability, as well as compute intensive big data analytics. They advise customers on migrating existing systems and building new systems using the full range of AWS services.

In the Strategic Accounts Delivery Team, we're looking for an experienced professional services leader of leaders to help take the AWS business in that market to the next level. This leader will serve as part of the AWS delivery management team for the Strategic Account Customer Segment. This leader will also contribute at the WW level to design and drive the cloud-based IT professional services delivery model of the future.

Responsibilities include:
· Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships. Develop trusted relationships with customer CIOs, CTOs, IT functional leaders and business sponsor executives. Lead the sales of Pro Service engagements, and build a growing business in a geographic territory, driving AWS adoption.
· Sell IT transformation engagements - present compelling proposals to help customers develop a modern cloud-based IT operating model, to drive new business results. This includes short on-site projects proving the value of AWS services, on up to full enterprise level transformations across thousands of applications migrating quickly to the AWS cloud.
· Partner ecosystem - establish executive and technical relationships with key integrators (SIs), software vendors (ISVs) and managed services providers (MSPs) who are offering cloud based IT services and solutions. Deliver joint proposals and joint engagements to help partners succeed in large, complex customer engagements using AWS.
· Coach and teach - collaborate with AWS field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon RDS database services, AWS Identity and Access Management (IAM), etc.
· Deliver value (Primary Responsibility) - oversee the high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial sectors.
· Lead great teams - attract and develop top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills. Lead and support a strategic account management team of practice managers who cover strategic account customer segments in your region.
· Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps. Influence roadmap changes to accelerate customer adoption and value.


· 20+ years of relevant enterprise IT sales and delivery oversight experience w/ global F500 customers and ecosystem partners
· 10+ years of relevant business development and sales experience including innovative agreements w/ integrators, ISVs and managed services providers
· 10+ years of third level management experience of professional services delivery teams in high growth technology sales environments
· Visible IT Industry thought leadership on relevant topics related to the enterprise cloud-based IT operating model
· Vertical industry sales and delivery experience of contemporary services and solutions (eg. Financial Services, Healthcare and Life Sciences, and Media & Entertainment)
· Experience with design of modern, scalable delivery models for technology consulting services


· Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.
· Hands on experience leading large-scale global IT transformation projects, including deep understanding of ITIL, TOGAF and other common IT frameworks.
· Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations.
· Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy.
· Track record of implementing AWS services in a variety of distributed computing, enterprise environments.
· Advanced degrees in engineering and/or business

Amazon is an Equal Opportunity-Affirmative Action Employer €“ Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


Posted: 2020-07-06 Expires: 2020-08-23

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Head of Professional Services Delivery Team – Strategic Accounts

Seattle, WA 98104

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