1+ months

Production IT Engineer

Warner Media Group
Burbank, CA 91502

The Job
Warner Bros. Technical Operations Inc. seeks a Production IT Engineer for the Content Technology & Operations: Production Tecnhology department. This position will provide agile white glove tech support for WB live action feature productions and WB TV shows on the WB studio lots and at remote production facilities and shoot locations around the world.  This experienced engineer will define workflow related requirements, evaluate solution options, order, install, configure, and provide comprehensive support for desktop computing & VDI environments, mobile devices, local & cloud file storage &VMs, remote & cloud editorial, VFX and artist systems , desktop, server and cloud hosted software applications, digital media playback systems, local area networks, peripheral devices.
The Daily

  • Support Mac & PC desktop hardware and software, including virtual desktop environments.
  • Provide desktop support, onboard/offboard users, and provide training for production cloud applications.
  • Install & support desktop applications including MS Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud suite, and other content creation software.
  • Patch & remediate security vulnerabilities on desktop computers, servers, and infrastructure devices manually and using automated patch tools.
  • Manage local and cloud file storage & virtual machines (Synology,Qnap,Pixit Media, Isilon as well as AWS, Azure, and IBM clouds) and associated racks, power supplies, and cooling systems as well as cloud storage buckets, VMs, and containers. 
  • Set up and support FileMaker Pro databases hosted both on local servers and in the cloud. 
  • Support production network on the WB Burbank studio lot and at remote production locations, coordinating with local WB and third party network management resources.
  • Support videoconference and A/V system hardware & software.
  • Investigate complex hardware problems by contacting vendors and other WB Technology resources to resolve incidents and develop solutions.
  • Provides on-call support for the above technologies around the world as required 7 x 24.
  • Participate in technology orientation meetings with individual production teams.
  • Collaborate with production crew and vendors to define content (VFX, Post, Art) workflows. Implement applications, servers, shared workstations, VFX media playback systems, local/remote/cloud editorial systems, and file transfer services to facilitate these workflows.
  • Deploy security camera systems with video storage on servers and in the cloud, as well as other physical security systems for server rooms.
  • Collaborate with vendors to implement network infrastructure for productions on the WB studio lot, third party production facilities, and remote greenfield production locations.
  • Interface with VFX and post production vendors as required to securely incorporate their pipeline applications, servers, and equipment into the production facility and/or network.
  • Document logical network diagrams for individual production networks.
  • Research, test, and document new technologies considered for use.
  • Support the implementation and monitoring of Content Protection & Production Technology Policies & Best Practices as well as BYOD policies.  Contribute to policy updates.
  • Provides break/fix support for printers and ScanSnap scanners.
  • Maintain and track inventory of shared workstations, servers, Cintiq tablets, iPads, and video playback equipment.
  • Procure software and hardware as needed for productions.
  • Order and deploy rental computers for productions.
  • Track installed production software (Filemaker Pro, MMB, MMS, Final Draft, Maya, Zbrush) licenses, renew and remove from BYOD computers when crew is offboarded.
  • Install, configure, deploy, and support mobile hardware and OS, including virtual environments.

The Essentials

  • Bachelor?s degree and/or equivalent work experience.
  • A+ certification
  • MCSE
  • Apple Certified Mac Technician (ACMT)
  • Five years overall experience desired in an IT engineer/system admin capacity.
  • Experience working alongside & technically supporting feature production crew during development, prep, production, and post production.
  • Must have experience with enhanced content protection and info security best practices in accordance with MPPA best practices and info security ISO standards. 
  • Expertise in configuring and supporting Isilon, Pixit Media, Qnap,and/or Synology Linux servers, VMware Vsphere, cloud DR backups, cloud VMs & storage buckets, PC/Linux/Mac desktops, fiber and ethernet installation, Palo Alto, Fortinet, & Murus firewalls, Aspera on Cloud, MS Active Directory, MS Office 365 and Azure AD, AWS, Cloudberry, Box, FTPS/SFTP, Caspar, SSCM, CITRIX, Abobe Creative Cloud suite (and other graphic design desktop software), encryption software, accounting software (MMB, MMS, C&C PSL, EP Smart Accounting), production software (Shotgun, RV, PIX, Sync OnSet, Scenechonize,).
  • Ability to analyze existing operations & workflows to identify improvement opportunities
  • Ability to prioritize work, anticipate needs, and maintain a level head in a fast moving & demanding environment.
  • Must be self-driven and a good oral and email communicator, as this role will often work alone with minimal technical supervision.
  • Must be able to lift and install servers in racks.
  • Must be able to communicate effectively and tactfully with all levels of personnel, both in person and on the telephone.
  • Must be able to pay close attention to complex detail and understand written and oral instructions.
  • Must have strong client service orientation.
  • Must be able to work flexible hours, including possible overtime, when necessary.
  • Must be able to maintain confidentiality.
  • Must have a valid passport as travel outside the state or country may be necessary.
  • Must have a car as travel outside the city of Burbank is necessary.



Posted: 2020-05-28 Expires: 2020-09-03

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Production IT Engineer

Warner Media Group
Burbank, CA 91502

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