4 days old

Product Support Engineer (f/m/d)

Bad Kreuznach, Rheinland-Pfalz 55543

Core Responsibilities:
  • Lead technical customer concern of product-related technical system issues.
  • Lead product-line critical issues of product-related technical system issues.
  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
  • Develop as overall system subject-matter-expert (SME) on Pall products.
  • Core Responsibilities €“ New Product Development (NPD)
  • Provide input to/develop creative and effective product support strategies, creation of service manuals and service procedures for new products and existing product updates.
  • Provide input to development projects as a customer and service advocate. Ensure design-for-serviceability is adopted in NPD projects.
  • Provide input to design and test methods for verification of all service procedures.
  • Actively engage in NPD early-response-teams for product introductions to bias product success using Danaher project management tools.
  • Core Responsibilities €“ Training
  • Develop training materials, course curriculum, course learning agenda, and course presentation materials for the servicing, repair, installation, PM, and calibration of Pall systems.
  • Deliver product service training classes to Pall Field-Service support personnel.
  • Collaborate with Global Product Support service instructors to develop, maintain, and implement product technical skills-standards for use in training classes.
  • Maintain accurate and timely record keeping of service training classes (students enrollment, student completion, technical skills standards, post-training completion surveys, associate and management feedback).
  • Collaborate with service management and Global Product Support service instructors to ensure standardize use of global training content delivery and training completion records.
  • Maintain assigned Pall training systems and local classroom facility.
  • Training delivery methods via:
  • Instructor Led Training at Pall Training Centers
  • e-Learning
  • Webinars
  • On-demand learning methods; at-customer site as required

    • Compliance with all safety, quality and regulatory requirements such as: ISO, GMP and FDA.
    • Collaborate with all stakeholders leveraging DBS tools for ongoing process improvement. Solicit feedback from participants to be used as part of DBS Continuous Process Improvement.
    • Perform other related duties as assigned.

      Qualification & Experience:

      • Bachelor€™s degree in field with 2+ years exp. OR
      • Master€™s degree in field with 0-2 years exp.
      • Excellent troubleshooting and Problem Solving skills.
      • Bachelor of Science in Electro-Mechanical Engineering or equivalent plus 2 years of experience.
        • Pall Food & Beverage systems experience a plus. 
        • Automatization of Beer or Wine systems experience a plus (Siemens, TIA portal, Programmable-Logic-Controllers) experience a plus.
        • Technical aptitude to comprehend technical product training content.
        • Strong MS Office skills (Outlook, Word, Excel, PowerPoint).
        • Strong analytical skills.
        • Fluent in German and in English

          €‹Interested? Join the PALL Team!

          We would be delighted if you want to explore this opening further and find out more about what we will offer, please do not hesitate to contact us!

          Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology


Posted: 2020-05-21 Expires: 2020-06-20

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Product Support Engineer (f/m/d)

Bad Kreuznach, Rheinland-Pfalz 55543

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