11 days old

Product Specialist

Cengage Learning
Mason, OH 45040
**.** **Do you dare to reinvent the future of education?** At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion. **Are we right for you?** We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first. **What You'll Do Here:** As the Product Specialist you are the front-line support with the sales team for all product related questions related to your assigned disciplines. Working closely with your marketing and product teams, your focus is on supporting sales with expert digital product knowledge to grow market share and maintain existing customers. In collaboration with your marketing managers, product managers, and direct manager you will conduct product training for sales, create personalized sales resources as needed. You will support existing and future business through sales requested activities such as aligning the ideal product for specific sales situations, answering sales questions about products both print and digital, providing feedback on customer trends, and more. You report directly to the TBD and work very closely with the field and inside based sales along with your marketing and product colleagues. **Position Description (Essential Duties & Responsibilities):** + The Product Specialist is responsible for supporting all sales teams (Higher Education, Career/For Profit, Professional) with expert content and digital platform knowledge to grow market share and maintain current customers across assigned disciplines + The Product Specialist will respond immediately to daily inquiries from sales and customers, suggest ideal product matches when requested, conduct 1:1 content trainings with sales team members, conduct virtual customer facing presentations in partnership with sales all designed to earn new customers or maintain existing ones + The Product Specialist is expected to have or develop an expert level of knowledge and understanding of product pedagogy, digital strategy, functionality, and future direction so that they can effectively support sales activities + The Product Specialist helps educate internal stakeholders to existing emerging market trends, customer issues, and sales feedback. This includes attending some product and marketing meetings to ensure there is a clear communications channel + The Product Specialist will also track, measure, and report on interactions with Sales and other stakeholders to help optimize performance of the role over time making it as efficient and effective as possible **Skills You Will Need Here:** **Basic** **(Required)** + Bachelors degree in communications, marketing, or a related area + 1-2 years Sales/Product/Marketing experience, preferably in named disciplines + Strong digital solution knowledge and understanding. Ability to present and train both customers and sales team members + Strong content knowledge for area of coverage + Excellent presentation skills: both live and virtual + Customer engagement skills: both live and virtual + Collaborative must work with Product Marketers, Product Managers, Sales professionals across four channels/markets. (Higher Education, Career/For Profit, Professional) + Clifton Park, NY, Boston, MA, Mason, OH or Independence, KY based in direct alignment with local Sales teams + Excellent writing and communications skills + Proven project management skills + Ability to work in an influence-driven and cross-functional environment + Willingness to travel + Other duties as assigned **Preferred** + Outgoing personality with a focus on relationship building and relationship management with immediate responsiveness to stakeholders. + Familiarity and comfortable with presenting online learning solutions such as courses and online assessment technologies to various levels. + Attention to detail; ability to develop expert level knowledge of assigned portfolios and digital solutions. **Job Locations** _US-OH-Mason_ **Posted Date** _1 week ago_ _(12/2/2019 12:14 PM)_ **_Requisition ID_** _2019-8227_ **_Job Function_** _Marketing_

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Posted: 2019-12-04 Expires: 2020-01-12

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Product Specialist

Cengage Learning
Mason, OH 45040

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