14 days old

Product Owner

San Jose, CA 95113

What You'll Do

The Product Owner will report to the Sr Manager of CX Digital Transformation. They will be responsible for product execution, business process & analysis to drive the digital transformation for our top strategic programs.

This is a position within the Cisco Customer Experience Digital Transformation team with regular exposure to business and IT Leadership. You will have business expertise in SaaS, Recurring Revenue, Customer Success and related business processes and deep expertise in new and emerging digital technologies including, but not limited to the Salesforce platforms, Master Data Management, Advanced Analytics, Big Data and Artificial Intelligence (AI), API Management, Content management, Marketing Technology, Digital Marketing and SaaS application design patterns. In addition to the business and technical capabilities, you should have a proven track record of working as a trusted advisor to the C-Suite executives in defining digital transformation from vision, strategy to execution. The person will also be the primary liaison in evaluating new technologies and vendors using industry benchmarks in partnership with the IT organization.

A proven track record of creating and driving digital transformation strategies for Customer Experience organizations along with deep digital technology experience is essential for the success of this role. You should be extremely comfortable in agile environments where senior leaders engage in detailed problem solving regularly. This role will execute in a matrix environment and will partner closely with business analysts and process architects. And will work closely with many product leads and teams across the entire organization. Experience in supporting role communities and community platforms and understanding how to translate digital capabilities into a change management strategy is preferred.

Who Youll Work With

Work with the leadership, digital technology leads, digital business architects, product owners, process architects, business analysts, Data & IT teams to drive CX end to end business architecture enabled by robust and scalable digital architecture.

Who You Are


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2019-10-02 Expires: 2019-11-01

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Product Owner

San Jose, CA 95113

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