21 days old

Product Manager

Long Island City, NY 11101

Citi overview

As the world's leading global bank, we have an unprecedented opportunity to truly drive change through forward-thinking product experiences and services that will touch millions of customers. The experiences we're changing go beyond just digital channels and traditional banking services; we'll touch all consumer touch points and needs. To do this, the past two years saw a significant push to move faster, build for customers first, and develop a product organization that rivals best in class tech companies/start-ups, creating an environment where product managers can shine.

This role will be part of a newly formed, highly visible team tasked with driving product growth across our credit card and bank businesses. Our mission is to be the single provider for every financial need our customers have, and our remit provides unparalleled opportunity to build new products and experiences that will have a huge impact on Citi customers and the business. This team is responsible for the full customer lifecycle from new product adoption to activation and long-term engagement.

The Grow team is made up of ambitious, driven, and customer focused leaders with experience driving major products at market leaders as well as early-stage start-ups (as founders). We're looking for a small group of incredibility talented and driven product managers to help lead in this effort.

The role

As a product manager, you will help drive product adoption, engagement, and customer deepening across our suite of financial products by designing more personalized product offerings and leveraging data to enable deep personalization of our offers. Some areas of focus include cross-selling, customer and account activation, and long term retention.

What youll do

You will be responsible for defining, testing and delivering a product that challenges banking today while making a material impact on customers and the business. To be successful, you will need to bring a creative vision, superior problem-solving skills, and great product instincts, and have the ability to get things done. What you'll do:

  • Define the high-level mission, vision, and roadmap for your product
  • Define OKRs and metrics to measure the success of the features and experiences put into the market
  • Utilize qualitative and quantitative customer and industry data to test hypotheses, identify consumer pain points and validate potential solutions
  • Collaborate with a talented group of designers to define the product requirements into wireframes and high-fidelity designs
  • Translate research and hypotheses into product requirements and detailed user stories
  • Lead cross-functional teams to drive features through the various gates, including operations, fraud, risk, legal and compliance
  • Prioritize new features based on customer needs, alignment with the companys short- and long- term goals, and technical capabilities
  • Get your hands dirty in Sketch, OmniGraffle, JIRA, Excel, and funnels analysis

What youll need

  • 4+ years experience building and shipping consumer internet products through the full product lifecycle with teams of designers, engineers, and non-tech partners
  • Managed and developed well-loved products with demonstrable and measurable results
  • Empathetic towards the customer with the ability to put yourself in the customer's shoes
  • Hustler with a willingness and appetite to do what it takes to take the product from concept to launch, while also being comfortable with ambiguity
  • Experienced in making hard data-informed decisions (A/B experimentation, user testing, competitors and marketing analysis, defining metrics) and funnel tools (e.g., Mixpanel, Google Analytics)
  • Strong analytical skills with the ability to find, analyze, and distill data into actionable insights
  • Sharp. You think on your feet, quickly come up with innovative solutions and are always one step ahead
  • Technical. Understanding of technical problems, how to break down the work involved in solving them, and the impact of those decisions on engineering
  • Preferred: product management experience with a leading tech company or an early/growth stage funded startup
  • Bachelors degree required


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

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To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

Posted: 2019-10-02 Expires: 2019-11-01

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Product Manager

Long Island City, NY 11101

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