10 days old

Product Launch Manager, Amazon Robotics

North Reading, MA 01864


Job summary
Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you€™ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers€™ experiences in ways we can€™t even imagine yet. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and motivated Product Launch Manager (PLM) who will be part of the AR launch management team focused on seamlessly delivering strategic product initiatives to the field. The PLM will manage the new product launch of innovative programs aimed at improving the efficiency and lowering the cost of Amazon€™s next-generation Fulfillment and Sortation Centers. This position is responsible for coordination, communication, risk management and for serving as liaison between Fulfillment and Sort Center Operations, Program Management, Product Management, Operations Engineering, Software Engineering, Hardware Engineering and Product IT. This role will require the ability to build relationships and capture and synthesize the voice of the customer.

If you are an experienced, hands on product manager with strong technical acumen, problem-solving skills, excellent communication skills, and the ability to influence business and technical leaders in a dynamic environment, we want to talk with you. Joining our team provides the unique challenge and opportunity to build unique systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon relevant operations experience, exemplary product/program management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, detail oriented, creative, self-directed and a great team player. The candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.

Key job responsibilities

  • Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional product launch team. Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch.
  • Establish and develop relationships with Warehouse Operations early in the launch process and utilize these relationships to develop strategic partnerships throughout launch.
  • Leverage operations background and site knowledge to influence the program design of experiments (DOE), creating realistic, effective, and efficient data validation plans.
  • Leverage product knowledge to influence the product requirements and functional requirements early in the development process, ensure that the operational perspective is captured in these and other design documentation.
  • Hold regular Launch Readiness Meetings with Amazon Robotics executive management, and coordinate stakeholder support for these meetings.
  • Coordinate Amazon Robotics staff for new product introduction while onsite. This includes system delivery, install, and initial checkout. Partner with Program Managers and Development Leads to troubleshoot issues quickly and maintain launch plans.
  • As the onsite Product Launch Manager, identify missed, incomplete, or latent customer requirements, and drive these requirements until they are either fixed outright, dispositioned or incorporated into the product roadmap.
  • Capture and synthesize the Voice of the Customer (VoC) for all new product introductions and leverage this information to prioritize system defects and lead the triage efforts with product development.
  • Assist the training manager in organizing, delivering and improving the relevant product training materials.
  • Organize cross- functional launch retrospectives to incorporate lessons learned into future launch plans.


  • Bachelor€™s degree in a Technical Field (Engineering/Mathematics/Science)
  • 3+ years of experience running complex software and hardware projects with multiple stakeholders, and aggressive schedules in real world environments.
  • 3+ years of Product/Program Management experience


  • Track record for managing complex technology product launches with aggressive schedules and scarce resources.
  • MBA or advanced technical degree and Project Management Professional (PMP) desirable.
  • Understanding of warehouse operations and logistics.
  • Executive presence and ability to communicate effectively with technical and non-technical individuals.
  • Customer facing experience in a technical role
  • Track record for being detail-oriented with a demonstrated ability to motivate and influence teams outside of your direct view
  • Strong data and analytical skills and proven experience developing and using tools to analyze large data sets to drive decisions.
  • Experience in an operational/industrial environment, preferably within a Fulfillment Center, or similar e-Commerce Distribution center
  • Experience with cross geographical project coordination and managemen
  • Proven problem -solving skills.
  • Strong organizational skills.
  • Excellent written and oral communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-05-13 Expires: 2022-06-12

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Product Launch Manager, Amazon Robotics

North Reading, MA 01864

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