The CCB Service Product Team is responsible for delivering a great customer experience for customers who need to manage their accounts and perform general service activities (e.g., replace a credit or debit card). We are making it easier to service customers across lines of business and by designing the One Chase Service modules which will allow bankers in the branch as well as specialists in the contact centers (Retail, Credit Card, etc.) to provide great service when customers need assistance. The CCB Service Product Group Business Analyst is ultimately responsible for partnering with the Product Analyst to create, refine and maintain a healthy backlog of user stories which are easily understood by the consuming team(s).
Keyword: card%20services