3 days old

Product Analyst - Consumer Lending (24 month FTC)

Dover, FL 33527
The Consumer Loans team is a $100m revenue business for Citigroup. The Consumer Loans Customer Growth team is responsible for managing and growing the 7th largest loans business in Australia.

This fixed term contract starting in April 2022.


+ In conjunction with Senior Product Manager, Customer Growth, craft product acquisition plans in line with Cards and Loans strategy, taking into account a holistic end to end view including impacts on key stakeholders

+ Developing detailed plans for successful launch of campaign activity

+ Understand the end to end client/product acquisition process, propose improvement opportunities across the value chain to stakeholders, obtain buy in and implement changes

+ Identify and implement opportunities to improve NPS in the product origination experience

+ Identify and execute the portfolio retention strategies to grow the existing customer base and proactively prevent customer attrition

+ Develop strong relationships and manage interactions with key stakeholder to influence responsible business outcomes without direct authority

+ Work with Regional Product teams re: acquisition actions, with a view of leveraging on best practice from elsewhere as well as actively engaging with Regional stakeholders for positive outcomes

+ Manage the customer communications throughout the customer on-boarding and engagement process, including the content and creative changes. This includes providing support to other white label partners who utilise the Loans product.

+ Work and deliver on any other Projects (as needed), that align to key strategic priorities


+ At least 3 years experience in Financial Services industry with experience in Retail Banking preferable

+ Ability to multi-task and demonstrate agility when faced with conflicting priorities/objectives of business and cross-department networks

+ Ability to identify/understand issues, problems and opportunities and develop appropriate solutions and make decisions based on cost benefit analysis and an understanding of B/S, P&L and resource impact


+ Bachelors degree/University degree or equivalent experience

Please note that Citi has entered into an agreement with NAB to acquire its consumer bank in Australia which includes residential mortgages, deposits, and unsecured lending.

The sale is expected to complete in May 2022.

As this is a role to work in Citis consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to a NAB (or) a new entity that will employ Citis consumer bank employees, prior to their transfer to NAB.


**Job Family Group:**

Product Management and Development


**Job Family:**

Product Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Product Analyst - Consumer Lending (24 month FTC)

Dover, FL 33527

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