10 days old

Process Manager - Data

Capital One
Plano, TX 75074
Plano 5 (31065), United States of America, Plano, Texas

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Manager - Data

As a Process Manager in the Data organization, you will be at the heart of the work that is driving the FS and Enterprise strategy! The Process Manager will be responsible for all 3 phases of SLQ2CQ - Design, Manage and Improve.We are seeking a dedicated, disciplined professional who excels in a team environment and is an expert in managing process, risk and customer-back design. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization.

Responsibilities:

  • Collect customer empathy and drive alignment on Empower Me with Data Design and Roadmap
  • Monitor Critical To Quality metrics to identify trends and opportunities for improvement
  • Keep process maps, procedures, and other artifacts current through CTQ monitoring, customer empathy and team engagement
  • Collaborate with teammates on larger initiatives and participate on cross-functional project teams
  • Drive process improvements aligned with desired customer outcomes from conception to implementation
  • Understand and utilize all Risk Management tools and systems available

Basic Qualifications:

  • High School Diploma, GED or equivalent
  • At least 2 years of experience in Process Management, Project Management or Risk Management

Preferred Qualifications:

  • Bachelors Degree or Military Experience
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 5 years of experience in Process Management, Project Management or Risk Management
  • 1 year of experience with Data, business analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Posted: 2019-12-04 Expires: 2020-01-03

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Process Manager - Data

Capital One
Plano, TX 75074

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