1+ months

Process Engineering Lead, Consumer Payment Operations

Capital One
Richmond, VA
West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Engineering Lead, Consumer Payment Operations

Enterprise Consumer Payment Operations resides in Commercial Operations but handles payments for virtually all of Capital Ones businesses, including ~50 million payments per month through 10 channels (e.g. mobile, bill pay, mail, ATM) for products like credit cards, home loans, and auto loans. 

We are seeking a top notch Manager, Process Management to lead process design and implementation for new products and services for Enterprise Consumer Payment Operations. 

Key responsibilities include:

  • Defining end to end destination processes for Enterprise Consumer Payment Operations
  • Driving processes forward toward the destination
  • Identifying initiatives required to get from the current state to the end state
  • Prioritizing / sequencing necessary process changes
  • Installing processes in the operation
  • Identifying process risks/failure modes and identifying appropriate controls needed
  • Ensuring all processes documented appropriately
  • Designing controls and monitoring as an organic part of processes, including controls for specific legal and regulatory requirements
  • Assessing monitoring outputs to determine whether follow-on action is required
  • Identifying root causes of risk issues and events to drive process improvements mitigating these risks
  • Assessing feasibility and level of effort for process changes required by new products and services and drive implementation when appropriate

Basic Qualifications

  • Bachelors degree or equivalent

Preferred Qualifications

  • At least 5 years of process or project management experience
  • Experience in one or more of the following:
    • Payments processing, especially in digital channels
    • Process engineering and documentation
    • Design thinking
    • Risk management, including control and testing design
    • Supplier management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Process Engineering Lead, Consumer Payment Operations

Capital One
Richmond, VA

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