10 days old

Private Bank Mortgage Operations Manager

Jersey City, NJ 07308
The Mortgage Operations Manager role is critical leadership role within the Citi Private Bank residential real estate business who is responsible for managing day to day Operations staff as well and ensuring full compliance to Citi processes and mortgage regulations. Role will also involve regular interaction with compliance, risk and audit teams and senior management.


+ Manages a team of loan coordinators, providing day to day oversight and supervision

+ Ensure the team closes loans in compliance with Citi processes and regulations

+ Daily sign off on regulatory compliance items (daily all clear emails)

+ Oversee, validate and sign off on loan funding requests

+ Proactilvey monitor the team pipeline to ensure target closing turntimes are being met

+ Proactive daily oversight and management of team capacity and load/pipeline re-balancing

+ Identify system improvements to drive team efficiencies

+ Drive proactive closure and follow ups for CAPs and all compliance matters

+ Own / Drive follow ups for Compliance and Audit deliverables

+ Identify and drive the closure of all Operational Issues

+ Ensure staff are fully trained and competent in their roles and that they have the requisite management supervision on a daily basis; Ensure all staff are following policies and procedures and complying with all regulations and processes

+ Drive process improvements to improve the client experience (internal and external)

+ Ensure a top tier client experience and maintain a low complaint rate

+ Own and Drive Ops loss reporting

+ Ad hoc requests as needed


+ Minimum 10 years mortgage closing experience in a leadership capacity

+ Strong knowledge of the Mortgage industry, particularly as it relates to the closing process

+ Proven experience working with auditors and compliance teams

+ Exceptional oral and written communication skills

+ Exceptional problem solving and negotiation skills

+ Exceptional client focused mindset

+ Strong process mindset and focus on process improvements


+ Bachelor's/University degree, Master's degree preferred


**Job Family Group:**

Private Client Product Services


**Job Family:**

RRE Mortgage Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Private Bank Mortgage Operations Manager

Jersey City, NJ 07308

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