1+ months

Principal Technical Program Manager

Seattle, WA 98104


Identity Services are the guardians of Amazon€™s most sacred asset - customer trust! The stakes for authentication at Amazon have never been greater as Amazon expands more into customers€™ daily lives. Our guiding principle for authentication is simple; if we suspect an usage, we will deploy the most secure and appropriate available challenge, and if we do not, we will let the customer use Amazon unimpeded.

A pillar of this vision is Zero Trust architecture, where we stop worrying about what systems to trust and what not to, by simply not trusting any. We are looking for a motivated Technical Program Manager (TPM) with the desire and talent to contribute to this vision. You must have a passion for keeping customer information safe while providing friction-free experiences, thrive on solving complex problems and relish the challenge of operating a complex and mission critical system under extreme loads. Come join our team of experts in building and supporting large scale services that are used billions of times a minute.

This role is cross-functional and requires a strong ability to think big and influence teams across Amazon. You should be comfortable dealing with ambiguity and display high levels of bias for action and ownership. You will be required to understand the different usecases, work with engineering teams to find and fine tune the solutions, work with senior management to evangelize and drive adoption and share reports with executives.

About Identity Services: Identity Services owns the systems that enable authenticating and identifying every Amazon customer in the world. Every aspect of the Amazon global business depends on our systems to know who the customer is, and if our systems are not up and running, the company stops. We balance keeping our systems fast, scalable and performant (no exceptions!) with rapidly delivering great features for Amazon customers and our developer partners. In short, we get to own and innovate on a critical customer experience while also supporting nearly every other business at the company; the best of both worlds!

Key responsibilities: As a Principal TPM you will be expected to
· Own programs with significant complexity with broad cross-organizational and/or deep architectural impact.
· Drive large engineering efforts that solve significantly difficult problems with complete independence.
· Identify risks/opportunities in technical strategies, architecture(s), in engineering organization structure(s).
· Scope, plan, implement and deliver projects and programs, and collaborate with Program Managers and senior leaders to align with strategic vision and goals
· Drive projects cross functionally, build partnerships with other organizations, and work proactively with business teams to ensure security objectives are met
· Integrate information security into organizational development and processes
· Establish metrics and regular reporting mechanisms
· Support deep dive assessments and ad-hoc data analysis requests
· Deliver findings, recommendations and remediation steps for all activities
· Drive, mature, and improve organizational security, risk identification and remediation processes, and risk tracking mechanisms


· Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
· 10+ years of relevant engineering experience
· 7+ years of technical program management experience
· 10+ years of technical management experience
· Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
· Expertise in translation of complex usecases into functional and technical requirements.
· Ability to evaluate technical alternatives, ability to influence design choices to achieve continuous delivery.
· Ability to drive architecture to achieve simple adoption and careful rollout.
· Exceptional written and verbal communication skills with the ability to present complex data and information in a clear and concise manner to a variety of audiences, including executives and technical/non-technical leaders.
· Strong data analysis skills, with the ability to run and synthesize data in order to make on-point business decisions.
· Strong project and program management skills


· Experience with information security, knowledge on current threats, trends and mitigations
· Passion for adoption of best practices and tools to improve code quality and operations
· Experience with service architecture, operations and/or client side libraries are a plus\
· Skilled in risk management, business risk analysis and making complex business/risk trade-off recommendations and decisions

Amazon is an Equal Opportunity-Affirmative Action Employer €“ Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


Posted: 2020-06-17 Expires: 2020-08-23

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Principal Technical Program Manager

Seattle, WA 98104

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