8 days old

Principal Software Engineer, Ring Customer Experience

Amazon.com

Hyderabad, Virtual

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DESCRIPTION

Job summary
Do you have a passion for helping millions of customers globally? Ring is seeking an experienced Principal Engineer to drive overall technical strategy and architecture to deliver personalization, automation, and conversational assistants and more to millions of our customers.

Key job responsibilities
Define and design global systems, ensuring build of high performing, scalable systems that fit well together

Serve as a engineering leader on our most demanding, cross-functional projects and develop end-to-end solution architecture and design

Exert technical influence over multiple teams by defining technology strategy spanning customer-facing and enterprise applications
Identify system inter-dependencies and limitations and provide solutions

Evaluate build versus buy options

Functionally decompose complex problems into simple and re-usable technical solutions

A day in the life
You'll be the pragmatic visionary responsible for defining and designing scalable systems that fit well together. You will be influencing multiple product and engineering teams by defining technology strategy and roadmaps.

About the team
About the team
Ring's customer experience team delivers easy to use omnichannel experiences ranging from mobile, virtual chat, and self-serve tools across the customer lifecycle. Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you€™re always home.

BASIC QUALIFICATIONS

10+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)

Proven track record of leading the delivery of large-scale, high-quality systems

Demonstrated passion for customer experience and usability, including successful delivery of customer self-service tools and automated management/optimization of services, and a strong services orientation

Experience managing complex projects, with significant bottom-line impact

Experience leading development life cycle process and best practices

Experience with Agile Management (SCRUM, RUP, XP)

Experience mentoring/training the engineering community on complex technical issues

PREFERRED QUALIFICATIONS

2+ years of hands-on experience as a principal-level software engineer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.