1+ months
2018-06-122018-09-14

Principal Process Manager - Learning & Development, Ethics and Investigations

Capital One
West Creek 3 (12073), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Process Manager - Learning & Development, Ethics and Investigations

Capital One, a Fortune 500 company and one of the nations top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nations great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Principal Associate will play a key role in delivering processes that impact the companys bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

  • Leading and owning creation of the E&I Learning program and collaborating with teammates on larger initiatives
  • Conducting needs analyses to inform process improvements; collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
  • Driving issue resolution/risk mitigation activities; tracking and resolving process breakdowns
  • Developing and maintaining formal documentation related to E&I Learning program
  • May lead a team and/or direct others on projects

Basic Qualifications:

  • High School Diploma, GED or Military experience
  • At least 3 years of Process Management or Training/Learning and Development experience

Preferred Qualifications:

  • Bachelors Degree
  • At least 5 years of experience in Process Management or Training/Learning and Development
  • At least 1 year of experience with Compliance, Risk Management, or Investigations
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • Proficient in MS Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Principal Process Manager - Learning & Development, Ethics and Investigations

Capital One

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