1+ months

Principal Process Manager

Capital One
West Creek 4 (12074), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Process Manager

Process Manager:

- Work as part of our Critical Transaction Availability team to manage data collections, manage dashboards, analyze data and provide reporting of critical business transaction availability

- Meet monthly reporting deadline

- Investigate and development of improved analytics

- Utilize reporting tools to analyze data and provide insights to our customers

- Ensure adherence to continuous improvement practices as required to meet quality / time to market imperatives

- Maintain records to document program development and revisions

- Share best practices and improve processes within and across the agile team     

Basic Qualifications: 

  • Bachelor Degree or military experience
  • At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
  • At least 2 years of experience using Tableau or Grafana reporting tools
  • At least 1 year experience in an Agile environment
  • At least 1 year experience using EXCEL and data gather tools to analyze data 

Preferred Qualifications: 

  • Bachelors Degree in Computer Science, Statistics, Advanced Analytics or Business Analytics
  • 2+ years of experience in business transaction management
  • 1+ years of experience with Big Data
  • 1+ years of SPLUNK experience
  • 1+ years of Statistics experience
  • 1+ years of SQL experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Principal Process Manager

Capital One

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