1+ months
2018-06-222018-08-22

Principal Associate, HRC - US Card

Capital One
Richmond, VA
West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, HRC - US Card

US Card HR is hiring for a program/process manager to support key HR priorities within Card Customer Channels. This critical team member will partner with multiple HRCs with the duties outlined below:

Deliver Key HR Programs for Card Customer Channels in partnership with the HRC team

  • Horizontal Support: US Card Talent & Performance Management
    • Facilitate sessions and/or provide notes as needed
    • Partner with PM champions to design and disseminate information needed to deliver PM/TM
    • Develop materials to be used in preparing leaders, including communications and decks; may include facilitator or train the trainer sessions
    • Prepare consolidated summaries by leader
    • Complete promotion and compensation changes in Workday
  • Horizontal Support: US Card Quarterly All Associate Surveys
    • Review data and partner with HRCs to develop insights and summaries
    • Download and scrub comments for inclusion in summary materials
    • Prepare summary materials (deck and/or excel) for leaders
    • Partner with HRC and business leads to translate results into action items
  • Provide reporting/analysis support to HRCs for client groups
    • Reporting data as a part of key TM/PM/Survey processes
    • Reporting data as needed for other consultation, i.e. headcount, spot bonus, spans and layers, etc on a regular and ad hoc basis
    • Assist with identification and selection of associates for development opportunities, training, etc
  • Drive projects for clients/HRCs as negotiated; examples include:
    • Broad scale talent planning such as organizational changes, movement, etc.
    • Master Finance Tracking to align head count forecast and actuals
    • Assist with recurring and/or ad hoc data analysis

Partner with HR Lead and HRCs to ensure a well-managed team

  • Facilitate weekly team meetings and partner meetings:
    • Gather agenda topics from the HR Lead, HRCs, Partners
    • Distribute agenda and materials
    • Facilitate weekly team and partner meetings
    • Provide Weekly Updates on key topics to ensure consistent awareness and alignment
  • Design and maintain HR calendar of activities and deliverables for clients and HRCs
    • Create the right communications channels and routines to support HRCs delivering against this calendar
    • Manage the process and timeline in order to deliver against this calendar
  • Manage project workstreams and/or small-scale projects in support of team goals or business needs

Ensure alignment with other HRC teams in US Card

  • Attend weekly horizontal meetings and represent HRC team and client needs
  • Partner with US Card People Analytics team on dashboards and reporting
  • Serve as point of contact with chief of staff and E HR teams as needed for HR processes impacting our clients

Key Competencies for Success

  • Strong organizational skills and follow-through
  • Meticulous attention to detail
  • Excellent written and verbal communication skills
  • Clear and proactive stakeholder management
  • Foundational process and project management skills
  • Ability to dive deep and build subject matter expertise in key HR programs and processes

Basic Qualifications:

  • Bachelor's Degree or Military Experience
  • At least 2 years of experience in Human Resources
  • At least 2 years of experience in Project or Process Management

Preferred Qualifications:

  • Professional Human Resources Certification
  • 3+ years of experience in Human Resources
  • 3+ years of experience in Project or Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Principal Associate, HRC - US Card

Capital One
Richmond, VA

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