14 days old

Pharmacy Representative Specialty Mail

CVS Caremark
Fairfield, NJ 07004
**Job Description**

This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our companys reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

**Required Qualifications**

One year experience in a customer service role or one year pharmacy experience

Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

Computer keyboarding skills and aptitude

**Preferred Qualifications**

Perfer six months experience handling and resolving a high volume of complex customer needs over the phone

Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions

Typing, Call Center experience, problem solving


High school or equivalent

**Business Overview**

**Its a new day in health care.**

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Posted: 2019-10-31 Expires: 2019-11-30

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Pharmacy Representative Specialty Mail

CVS Caremark
Fairfield, NJ 07004

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