20 days old

PFS Senior Support Rep / Frisco TX / Full Time

Conifer Health Solutions
Frisco, TX 75034

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for providing clerical support services in addition to taking calls from patients to answer questions and process payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  • Processes requests for medical records, EOB s, Ub92 s, and itemized statements to designated business unit contact.
  • Assist call center service levels and performance by taking inbound/outbound calls from patients, as determined by management. Take payments, answer patient questions and provide a high level of customer service.
  • Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Mail printing, tracking and distribution.
  • Other duties as assigned by Management.


    Qualifications:

    KNOWLEDGE, SKILLS, ABILITIES

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Computer knowledge: MS Word, Excel, and Outlook
    • Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
    • Ability to work in fast pace environment
    • Must be flexible and able to easily change role from support functions to customer service when assisting patients on phone
    • Must have demonstrated an ability to learn within a short period of time
    • Ability to prioritize and manage multiple tasks
    • Healthcare terminology
    • Customer Service skillls
    • Ability to research and work independently
    • Data Entry and 10-key by touch

      EDUCATION / EXPERIENCE

      Include minimum education, technical training, and/or experience required to perform the job.

      • High school diploma or equivalent
      • 0 - 3 years business office or related experience

        PHYSICAL DEMANDS

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Ability to sit and work at a computer for extended periods of time
        • Ability to assist call center with inbound/outbound calls, as required or scheduled by Managment
          WORK ENVIRONMENT

          The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          • Office/Team Work Environment
            Job: Conifer Health Solutions
            Primary Location: Frisco, Texas
            Job Type: Full-time
            Shift Type: Days

            Categories

            Posted: 2019-10-02 Expires: 2019-11-01

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          PFS Senior Support Rep / Frisco TX / Full Time

          Conifer Health Solutions
          Frisco, TX 75034

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