15 days old

Performance Improvement Advisor

Mayo Clinic
La Crosse, WI 54601
La Crosse
Quality Management Services
Position description
This individual is responsible for the facilitation of multiple Performance Improvement (PI) efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, and human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, enhance safety, reduce variability, reduce errors/defects, improve outcomes and involve all appropriate personnel. This individual is responsible for needed continuous improvement training and education and works closely with other PI personnel to meet education needs at all levels throughout the institution. This individual should have the ability to respond to unexpected situations with resourcefulness, flexibility, creativity and professionalism. This individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.
  • Requires a bachelor's degree in one of the following fields: nursing, business administration (with quality/operations emphasis), healthcare administration (with quality/operations emphasis), engineering, organizational development, human factors or similar field
  • 3-5 years' relevant experience, with specific emphasis in:
    • continuous improvement
    • customer service
    • systems analysis
    • working with outside consultants
    • group leadership and facilitation
    • interpersonal communication
    • team building
  • Position not available for visa sponsorship or transfer.
Additional qualifications
  • A master's degree is preferred in the above fields, with two years' relevant experience.
  • Strongly prefer candidates with a healthcare background including clinical credentials (i.e., RN, BSN, MSN, DNP) or Clinical Professional in Healthcare Quality (CPHQ).
  • Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts.
  • The incumbent should possess in-depth understanding of human relations, group dynamics, change theory, and improvement methodologies.
  • Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques, basic statistics, data analysis and graphic displays of information is preferred.
  • Excellent oral and written communication skills as well as working knowledge of software such as spreadsheets, graphics and word processing.
  • Ability to independently manage a varied workload of projects with multiple priorities; must be capable of consulting and working collaboratively with a variety of individuals.
  • Other abilities include positivity, be an effective change agent, provide encouragement, stimulate innovative thinking under adverse conditions and meet short deadlines.
License or certification
Obtain Mayo Quality Fellows program Silver certification within one year of hire.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3253.60, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Administration, Business, Finance
Job posting number
Kaela Peterson
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).


Posted: 2019-10-03 Expires: 2019-11-03

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Performance Improvement Advisor

Mayo Clinic
La Crosse, WI 54601

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