20 days old

Payments Team Lead

Austin, TX 78759
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

Payments Lead is responsible for supporting inquiries regarding payments to ensure we are following clients processes and answering questions with empathy and to the best of our abilities. Our mission is to make our client's platform a safe place to transact online. The Payments Team Lead will represent the team in client communications and provide all levels of support and liaison for the client as necessary.

Primary responsibilities:
Be the main point of contact and act as the single point for escalation on urgent issues
New process incubation, induction and process improvement.
Promoting and maintaining a high-performance culture and great place to work
Drive and manage your team's performance against SLAs and KPIs including metric reporting on team performance
Performance management coaching, performance development, 1 on 1s, mentoring, career counselling.
Provide a credible and expert first point of contact for the team, working alongside client leads.
Support team to achieve results with the highest possible standard of quality and delivery.
Drive insights gathering from team members to improve quality and processes.
Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical service.
Assist with driving global initiatives.
Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values. Promote culture of continuous improvement across the teams in the global delivery network. Continuous improvement strategies and ideas, including new process incubation and induction.

Basic Qualifications:
2 years operations and/or payments experience required

Preferred Skills:
Bachelors Degree
Minimum of 2 years experience leading teams in a service delivery environment
Consultative work style to lead client work
Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information together with the ability to develop creative and breakthrough solutions
Proactive to identify the root causes of issues by analyzing patterns and trends through data analysis
Ability to build action plans through problem solving skills to improve performance
Prior experience working in an environment of frequent change
Practical analytical problem-solving skills through analysis using Excel, SQL, Access queries etc.
Strong Excel skills formulas, pivot tables, v-look ups, macros
Project Management experience and knowledge and background in various project management methodologies such as waterfall, lean and agile
Experience with analysis tools such as SQL and Access queries an advantage
Positive, target delivery focused attitude and experience of a service delivery environment desirable.
Minimum 2 years experience working in a social media environment would be advantageous
Working Environment Service Delivery and Target Driven environment
Willing to work across different shift hours including weekend hours
Candidate will need to stretch during peak critical service delivery periods

Professional skills

An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
Able to prioritize and effectively manage time in a fast-paced work environment
Keen relationship builder across both Accenture and the Client s organization
Self-motivating, adaptable and able to inspire and motivate others
Ability to meet tight deadlines with focus on quality, results and timely delivery

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-08-05 Expires: 2019-09-11

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Payments Team Lead

Austin, TX 78759

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