15 days old

Payments Program Manager, Amazon Currency Converter

Amazon.com
Seattle, WA 98104

DESCRIPTION

Job summary
Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the €œgo to€ team member for resolving business escalations.

The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon€™s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.

The ideal candidate will bring the following to the position: a) financial and economic analysis skills for the evaluation of key business metrics, b) ability to engage with internal and external partners to identify and pursue new business opportunities and process improvements, and c) payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior.

Additionally, the ideal candidate must be comfortable working independently in a fast-paced environment, demonstrate solid business judgement, and possess the ability to influence both internal and external partners.



Key job responsibilities
As a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:
· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
· Own the day to day operational relationship with our external FX and payments partners
· Identifying operational gaps in new offerings and setting operational requirements for new projects
· Managing medium to large sized business operations projects
· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
· Working with technology teams to drive payment processing performance improvement
· Defining metrics for assessing performance and trends

BASIC QUALIFICATIONS

  • 3+ years experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience working cross functionally with tech and non-tech teams

  • 5 + years relevant work experience
  • Superior written and verbal communication skills
  • Strong analytical skills with excellent problem solving abilities
  • Ability to juggle multiple priorities and deliver results in cross-functional environments
  • Experience managing external relationships

PREFERRED QUALIFICATIONS

  • Strong SQL and/or Excel skills
  • Experience working with a broad set of internal stakeholders including Product Managers, Software Engineers, Accounting, Marketing, and BI/Data Science
  • Payments or financial services industry experience
  • World class sense of humor (minimum All Conference level)






Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Posted: 2022-05-13 Expires: 2022-06-12

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Payments Program Manager, Amazon Currency Converter

Amazon.com
Seattle, WA 98104

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