1+ months

PATIENT SERVICES SPECIALIST 3

University of Washington
Seattle, WA 98104

PATIENT SERVICES SPECIALIST 3

Req #: 170794
Department: UW MEDICAL CENTER - MONTLAKE - CARDIOLOGY CLINIC
Job Location: UW Medical Center - Montlake
Posting Date: 10/10/2019 
Closing Info: Open Until Filled 
Salary: $3,103.00 to $4,132.00 per month 
Union Position: Yes
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

The UWMC Cardiology Clinic has an outstanding opportunity for a Patient Services Specialist 3 (Full-Time, Day Shifts) . The Patient Services Specialist 3 (PSS 3) works within the Regional Heart Center (RHC) and demonstrates service excellence standards in independently performing the following support services: reception activities; schedule appointments; coordinate care with other services; check in and check out patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information; process charge documents; collect time-of-service payments; and perform other necessary activities to maintain clinic operations.

The PSS 3 will work closely with the RHC care team made up of physicians, nursing, and support staff to support the Cardiothoracic Surgery team. This person will be a key member in providing efficient and timely access to our patient population. As a PSS 3 in the RHC, it will be expected that the UW Medicine culture of Patients Are First will be practiced at all times.

Duties include:

Register patients; verify, collect and update demographic and financial information by appropriate means; determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third party payors for planned and/or emergency services; verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form; document comments for financial file; obtain necessary signatures for consents; collect co-payment or other patient liabilities.
Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities; assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources; assist patients and families with telephone calls; maintain confidentiality of patient information.
Provide telephone screening of patient medical problem and severity of condition; schedule new and return appointments consistent with patient needs and scheduling guidelines; obtain authorizations; complete required documentation; enter appointment information in on-line appointment system; maintain schedule by entering cancelled and rescheduled appointments.
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Assign patient hospital number, initiate and coordinate patient medical records and coordinate patient referrals from internal and external sources ensuring all necessary information is obtained.
Assist patients in completing various documents such as insurance forms and other patient paperwork.
Facilitate patient check-in and check-out including all necessary patient paperwork which may include charge documents.
Coordinate obtaining interpreters for patients.
Process and reconcile charge documents, ensuring accuracy; investigate and correct rejected charges.
Perform general clerical duties such as answering and screening telephone calls, processing the mail, assembling and sending information to patients, inventorying, ordering and stocking supplies; and maintain record of ordered services.
REQUIREMENTS:
High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-01

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PATIENT SERVICES SPECIALIST 3

University of Washington
Seattle, WA 98104
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