1+ months


University of Washington
Seattle, WA 98104


Req #: 209351
Job Location: UW Medical Center - Northwest
Posting Date: 07/25/2022 
Closing Info: Closes On   09/30/2022
Salary: $19.78 - $28.76 per hour plus shift differential as applicable 
Union Position: Yes
Shift: First Shift 
Notes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.  

A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

At UW Medical Center Northwest, were proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row. Were one of the safest places to get care among the top 5% in the country. Additionally, with an ambulatory network that includes over 30 outpatient clinics, 200 employees, and a world-class staff of healthcare professionals, we are proud to provide a wide spectrum of primary and specialty care across the Greater Seattle Area.

Teamwork. Community. Opportunity. Become part of our team, and join our mission to make life healthier for everyone in our community.

Recruitment for Patient Services Specialist (PSS) positions within the University of Washington Medical Center - Northwest is ongoing. This requisition serves as a candidate bank that is used to fill multiple departmental openings throughout the University of Washington Medical Center Northwest.

Ambulatory Care Division of the University of Washington Medical Center is committed to providing quality care for our patients in approximately 30 different clinics with a broad range of medical and surgical specialty services, as well as primary care being offered. UWMC Clinics also serve as training sites for medical residents, medical students, nursing students and many other health care disciplines.

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  • Demonstrates excellent customer service skills.
  • Responds to patients needs and concerns as appropriate.  Investigates complaints and works with office Lead, Supervisor or Manager to find solutions
  • Accepts patient payments (e.g., co-pays, deposits).
  • Coordinates and assists in scheduling ancillary appointments and consults
  • Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern.  Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools.
  • Reviews daily schedules to identify required medical records requests.
  • Orders, coordinates, and distributes medical records as needed.
  • Processes all copying request and follows UW guidelines in sending appropriate requests to UW Medicine Enterprise Records and Health Information.
  • Scans all in house test results, ultrasounds, ECGs, etc. and attaches to appropriate order.
  • Obtains necessary insurance plan information.
  • Maintains ongoing documentation and tracks authorized referrals.
  • Reviews the Epic Referral Queue daily for incoming orders and new patient referrals.
  • Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (e.g., organizing the waiting room furniture and magazine area).
  • Reviews and works daily Televox reports.
  • May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites.  If so required, completes all driver clearance procedures and paperwork.  Drives carefully and in accordance with the law and driving standards. Maintains a valid Washington Drivers License and a clean driving record.

  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

  • Microsoft application skills in Word, Excel, and Outlook.

  • Work experience with electronic medical record (e.g., EPIC) preferred but not required.
  • Excellent verbal and written communication skills.

  • Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


    Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.


    Posted: 2022-07-05 Expires: 2022-08-25

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    University of Washington
    Seattle, WA 98104
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