1+ months

PATIENT SERVICES SPECIALIST 1-TRAINEE or PSS 2

University of Washington
Seattle, WA 98104

PATIENT SERVICES SPECIALIST 1-TRAINEE or PSS 2

Req #: 158867
Department: UWMC - MONTLAKE - RADIOLOGY SUPPORT SERVICES
Job Location: Seattle Campus
Posting Date: 08/16/2019 
Closing Info: Open Until Filled 
Salary: $16.34 to $22.70 per hour 
Union Position: Yes
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine. The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.    

UWMC Radiology Support Services has an outstanding opportunity for a  Part-Time, Temporary/Hourly Patient Services Specialist 1-Trainee or PSS 2 (PSS). This position has no face-to-face contact with patients and is 100% on the phone. The position is located at the UW Tower.    

This position performs the following specific duties:    
Answer phones & greets customers in a professional manner.  
Develops and maintains good working relationships within the department.  
Responds to patients need, concerns as appropriate. Investigates complaints and works with dept. lead/supervisor to find solutions.  
Is a resource person for patients regarding available resources.  
Assist in obtaining and documenting the proper release of info.  
Ensures that all requisitions are properly completed.  
Process and reconcile patient charge documents.  
Schedules radiology exams.  
Has knowledge of anatomy to enable proper scheduling in correct imaging modality; basic medical terminology.  

All contact is 100% phones. There is no face to face time with patients or clinics.
REQUIREMENTS:
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-01

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PATIENT SERVICES SPECIALIST 1-TRAINEE or PSS 2

University of Washington
Seattle, WA 98104
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