1+ months

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

Req #: 160670
Department: UW MEDICINE EYE INSTITUTE
Job Location: Seattle Campus
Posting Date: 09/06/2019 
Closing Info: Open Until Filled 
Salary: $2,722.00 to $3,782.00 per month 
Union Position: Yes
Limited Recruitment: Other
Shift: First Shift 

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

At the UW Medicine Eye Institute at Harborview, our mission dovetails with our passion: to improve patients vision. We are exceptionally well-equipped for this mission, because our doctors are also our researchers and research leads to great patient care.

The UW Medicine Eye Institute has an outstanding opportunity for a FULL-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Day Shifts). Under general supervision, the PSS coordinates clerical, financial, and support activities for patient care in the clinics. The PSS receives patients and their families to the clinic and facilitates contact between the patient/family and appropriate discipline. The PSS also participates in clinic and selected divisional activities to promote effective problem-solving and communication.

The Patient Services Specialist 1-Trainee will learn the duties below along with, UW and Harborview policies, procedures, and technology to perform the duties below. The Patient Services Specialist 2 is knowledgeable about the UW and Harborview policies, procedures and technology, and is able to independently perform the duties below.

Major Responsibilities:

Patient Interface:
  • Greet patients and families.
  • Ensure positive and professional first impression of the clinic.
  • Maintain pleasant atmosphere of waiting areas.
  • Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.
  • Advocate for the patient/family by locating appropriate staff to address concerns.
  • Provide telephone screening of patient medical problems and severity of condition.
  • Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
  • Communicate various types of information to patients, referral agencies, departments, physicians and the community.
  • Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization.
  • Perform cashiering duties for patient co-payments, when appropriate.

Customer Service & Team Behaviors:
  • Appropriately direct patients and others to other departments across the medical center.
  • Arrange for patient transportation to outside facilities; request patient transportation within facility and escort patients to various treatment areas (if needed).
  • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
  • Greet patient and family with a smile; communicate pleasantly and in manner that optimizes patient privacy.
  • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
  • Act promptly and effectively during an emergency situation.
  • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
  • Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
  • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
  • Demonstrate support for clinic and divisional policies and procedures.
  • Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.

Appointing:
  • Schedule appointments for patients and order interpreter when appropriate.
  • Register patients; verify, collect, and update demographic and financial information and assign appropriate payer plans.
  • Perform basic financial eligibility screening, verify patients health plan and primary care provider, and follow managed care protocols. Complete Medicare as a Secondary Payer form and obtain necessary signatures for consents.
  • Facilitate patient check-in and check-out including all necessary patient paperwork.

Office Tasks:
  • Process clinic charge documents to assure completion and accuracy within acceptable timeframe.
  • Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers.
  • Maintain and use supplies and equipment in a cost-effective manner.
  • Respond to inquiries by the appropriate route (telephone, fax, or email) and route to the appropriate individual.

Other Duties:
  • Assist in orienting and training new staff.
  • Perform related duties as required. 

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-02

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PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104
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