1+ months

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

Req #: 171986
Department: UWMC - MONTLAKE - RADIOLOGY SUPPORT SERVICES
Job Location: UW Medical Center - Montlake
Posting Date: 09/12/2019 
Closing Info: Open Until Filled 
Salary: $2,832.00 to $3,935.00 per month 
Union Position: Yes
Shift: Alternate Work Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

UWMC Radiology Support Services has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Variable Shifts). This position will coordinate and provide patient support services, answer telephones, receive patients, register patients, schedule appointments, monitor and process incoming requisitions online for radiology exams, and process patient charge documents in a patient care area.

Other responsibilities include:
Respond to patients needs and concerns as appropriate.
Investigate complaints and work with department lead/supervisor to find solutions.
Develop and maintain good working relationships within the department, with other departments and all medical staff.
Ensure that all requisitions are properly completed and notify technologist in appropriate modality when patient arrives to department.
Confirm patient demographics prior to processing or transferring to correct area.
Schedule patients and enter information correctly into all necessary computer systems (Imagecast, Epic) and update patient information as needed.
Refer patients to Pre-Registration if not previously registered or if an update is needed.
Collect patient demographics and financial information for input into computer system.
The Patient Services Specialist will perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors; maintain a clean, organized, professional work and patient waiting area; and perform other related duties as assigned.
REQUIREMENTS:
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-01

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PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104
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