1+ months


University of Washington
Seattle, WA 98104


Req #: 163074
Job Location: UW Medical Center - Montlake
Posting Date: 12/18/2018 
Closing Info: Open Until Filled 
Salary: $15.70 to $21.82 per hour 
Union Position: Yes
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UWMC Labor and Delivery unit has an outstanding opportunity for a TEMPORARY/HOURLY Patient Services Specialist 1-Trainee or PSS 2 (Rotating/Variable Shifts). The Patient Services Specialist (PSS) will demonstrate service excellence standards in performing the following functions:

Reception and discharge activities
Schedule appointments
Coordinate ancillary appointments and referral process
Check in patients
Provide initial triage
Coordinate medical records
Verify and update registration information
Perform other necessary activities to maintain unit operations

Additional Duties include:
Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times 
Obtain patient demographic information and insurance information accurately and legibly
Respond to patient needs and concerns as appropriate
Investigate complaints and works with unit manager to find solutions
  Provide general patient services such as directions, parking garage validation, calling for transportation, etc. 
Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information
Assemble and send appointment and other information to patients and other customers 
Using the electronic medical record, obtain necessary data from documentation to complete data entry
Perform data entry into various database systems accurately and completely
  Answer telephone in a professional and courteous manner according to UWMC standards and directs calls as appropriate 
  Triage calls to appropriate staff and obtain necessary information for the return call
  Initiate emergency procedures when necessary, using appropriate documentation tools
  Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community 
  Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic
  Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and/or to determine level of coverage and requirements for accessing benefits
  Maintain ongoing documentation, tracking authorized referrals.  
  Review referral and authorization forms for completeness and legibility Distribute
  Review daily schedules system to identify required medical record requests
Order and coordinate medical records as needed 
  Track medical records and distribute
  Prepare medical record according to unit-specific procedures for patient visit
  Assemble and maintain satellite medical records according to unit-specific procedures
  Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area
Respond to facility and environmental emergencies according to established procedures
  Inventory and order office supplies and forms from appropriate sources 
  Sort, distribute, and mail faxes on a daily basis
  Ensure daily functioning of office equipment 
  Perform related duties, including filing, as required
  Operate a multi-line phone system
  Operate computerized scheduling, patient registration, medical chart ordering, online referrals, electronic medical records and other applications as needed
  Utilize e-mail and Internet resources as required according to clinic practice and within University guidelines
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2019-12-05 Expires: 2020-02-01

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University of Washington
Seattle, WA 98104
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