1+ months

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104

PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

Req #: 159692
Department: UW MEDICAL CTR - MONTLAKE- AMBULATORY FLOAT POOL
Job Location: UW Medical Center - Montlake
Posting Date: 12/11/2019 
Closing Info: Open Until Filled 
Salary: $16.72 to $22.70 per hour 
Union Position: Yes
Shift: First Shift 

Recruitment for PSS positions with our Ambulatory Float Pool at UWMC is is ongoing. This requisition serves as a candidate bank that is used to fill multiple openings.

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UWMC AMBULATORY FLOAT POOL has an outstanding opportunity for a TEMPORARY/HOURLY Patient Services Specialist 1-Trainee or PSS 2. This position demonstrates service excellence standards in independently performing the following support services:  reception and discharge activities; schedule appointments; coordinate care with other services; check-in patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information; process charge documents; collect time-of-service payments; perform other necessary activities to maintain clinic operations.

RECEPTION ACTIVITIES:
Employs excellent customer service skills.
Ensures smooth patient flow.
Reviews clinic schedule daily.
Obtains patient demographic information and insurance information.
Provides general patient services.
Responds to patients needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
May accept and process patient payments (co-pays, deposits, etc.)

APPOINTMENT SCHEDULING:
Schedules appointments consistent with patient needs and clinic scheduling guidelines.
Assembles and sends appointment and other information.
Maintains current and accurate system by entering canceled and rescheduled appointments.
Coordinates and schedules ancillary appointments and consult appointments.
Assists in the preparation and maintenance of provider and clinic schedules.

TELEPHONE SUPPORT:
Answers the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate.
Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern.  Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools.
Communicates information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicates basic information to patients such as insurance, parking, driving directions, etc.

REFERRAL COORDINATION:
Manages referral queue.
Obtains necessary insurance plan information.
Maintains ongoing documentation and tracks authorized referrals.
Ensures that all referrals are properly linked to appointments.

MEDICAL RECORD ACTIVITIES:
Reviews daily schedules to identify required medical record requests.
Orders, coordinates, and distributes medical records as needed.
Prepares medical record according to clinic-specific procedures for patient visit.
Assembles and maintains satellite medical records according to clinic specific procedures.

BILLING ACTIVITIES:
Initiates fee sheet upon patient arrival to clinic.
Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
Audits fee sheets for completeness and accuracy and processes and submits to appropriate charge coordinator daily according to clinic guidelines.
Reviews, corrects and resubmits charge documents on a daily basis as necessary according to clinic guidelines.

GENERAL DUTIES:
Assists in orientating and training new staff.
Reviews email daily to stay current with clinic communication.
Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Responds to facility and environmental emergencies according to established procedures.
Inventories and orders office supplies and forms.
Sorts and distributes faxes and mail on a daily basis.
Ensures daily functioning of office equipment.
Utilizes on-line resources as required according to clinic practice and within University guidelines.
Performs other related duties as required.
REQUIREMENTS:
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-01

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PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington
Seattle, WA 98104
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