18 days old

Patient Services Coordinator- Nurse Manager- Adult Medicine/Specialty- Sunset Park FHC at NYU Langone

NYU Medical Center
Brooklyn, NY 11201

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes nine primary care sites, 33 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. Learn more about Family Health Centers at NYU Langone.

Position Summary:
We have an exciting opportunity to join our team as a Coordinator, Patient Services.

In this role, the successful candidate The Patient Service Coordinator administers, manages and coordinates the functions of the appointment scheduling department of the Lutheran Family Health Centers. Coordinates with the Associate Director on all projects specific to and consistent with daily operations of Family Health Centers patient flow systems.

Job Responsibilities:

  • Demonstrates clinical knowledge and skills in area of supervision and directs staff in its application.
  • Provides direct patient care as needed to meet patient care needs or role model behavior
  • Establishes maintains processes to promote a multidisciplinary team approach in developing, implementing and evaluating patient care and/or family education
  • Initiates and encourages staff participation in patient care conferences.
  • Conducts Performance Management monitoring and participates in problem identification and solution to improve key processes/systems/patient care; shares results in staff meetings. Encourages staff participation in performance management activities.
  • Participates on a voluntary or appointed basis in inter intra departmental and inter disciplinary committees to improve patient care
  • Investigates incidents and occurrences and institutes corrective action as appropriate
  • Promotes safety and risk free environment for patients and staff
  • Responds to patient/family needs in timely, positive manner and ensures service excellence among all staff
  • Acts as resource for staff for clinical/legal issues; refers as appropriate
  • Responds to staff, provider and patient satisfaction needs and identifies and implements solutions in collaboration with related departments as needed
  • Plans for staffing needs of the site(s)/modules(s) on a long and short term basis, adjusting based on workload and other staffing variables to maintain safe, efficient care in an effective manner
  • Prepares staff schedules in a timely manner. Monitors appropriate use of benefit time. Completes time cards for timely and correct payroll. Approves overtime
  • Monitors site/module staffing to budget, overtime/agency use and provides justifications as needed
  • Interviews potential staff members and recommends hiring of applicants with appropriate skills and behavior in collaboration with recruitment
  • Counsels and coaches staff concerning their work performance and development; holds staff accountable for performance.
  • Establishes work performance and clinical competency of personnel on a timely basis and makes recommendations for promotions, transfers and discharges. Takes corrective action and/or disciplinary action with staff in collaboration with Human Resources.
  • Collaborates with Materials Management Department and Purchasing for appropriate supplies and equipment and ensures proper utilization and maintenance of supplies and equipment on unit
  • Maintains effective ongoing and timely communication with staff and maintains records of meetings. Makes recommendations for staffing supply and capital budget needs of the module/site. Monitors budget in collaboration with Site Director / Medical Director. Participates in annual staffing/plan budget review process.
  • Utilizes effective conflict resolution strategies when dealing with staff, providers, patients and family members
  • Establish pleasant working environment conducive to teamwork, growth and recognition.
  • Assimilates LMC core values compassion, dignity, integrity, service throughout all processes and interactions
  • Participates in module/site/service, departmental and hospital-based councils/activities/special projects
  • Serves as a liaison to all other departments in the LMC system and demonstrates effective
    team building and problem solving strategies in interactions.
  • Acts as a resource to staff for regulatory and policy matters
  • Maintains records on licensure and certifications of the staff
  • Facilitates and ensures orientation of personnel to the site/module. Plans for experience needed to perform competently.
  • Coordinates staff competency plan
  • Makes recommendations for staff educational needs and plans educational activities independently and in conjunction with others.
  • Participates in the clinical and leadership development of employees in his/her area. Maintains accurate records and evaluates effectiveness of activities
  • Ensures staff compliance with annual updates, i.e. Environments of Care, Infection Control.
  • Identifies and meets learning needs in order to maintain competency and respond to new clinical and management expectations
  • Encourages and facilitates high levels of collaboration
    Identifies and cultivates relationships with key stakeholders
    Maintains a formal and informal network of relationships
  • Speaks and writes clearly and in a well organized manner
    Encourages open communication from staff and actively listens
    Communicates important organizational information to staff
  • Provides clear direction
    Ensures employees have the necessary authority, latitude, and resources to take action
  • Recruits and hires the right people for assignments
    Builds a strong work group with complementary strengths
    Provides for staff continuity by anticipating staffing needs
  • Promotes teamwork as a priority
    Is an effective team member
    Rewards team accomplishments
  • Responds to shifting priorities and rapid change
    Quickly learns complex information and concepts
    Works effectively in uncertain or unfamiliar situations
  • Gathers relevant information systematically to generate solutions
  • Knows how to get things done and whom to involve and when
  • Clarifies objectives and works efficiently for results
    Conveys a sense urgency and drives issues to closure
    Makes timely and sound decisions
  • Demonstrates an awareness of and respect of for coworkers/patients cultural background

Minimum Qualifications:
 Bachelor's Degree in Nursing required.
Masters degree preferred
New York State Registered Nurse license
Three years of ambulatory care experience required.
Previous leadership experience preferred.
BCLS, NYS Infection Control Certificate..



Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

Family Health Centers at NYU Langone is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view Family Health Centers at NYU Langone's EEO policies, please click here. Please click here to view the Federal \"EEO is the law\" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Position Summary:
The Patient Service Coordinator administers, manages and coordinates the functions of the appointment scheduling department of the Lutheran Family Health Centers. Coordinates with the Associate Director on all projects specific to and consistent with daily operations of Family Health Centers patient flow systems.

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Minimum Qualifications:

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Bachelor's Degree in Nursing required.
Masters degree preferred
New York State Registered Nurse license
Three years of ambulatory care experience required.
Previous leadership experience preferred.
BCLS, NYS Infection Control Certificate

Categories

Posted: 2019-09-05 Expires: 2019-10-05

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Patient Services Coordinator- Nurse Manager- Adult Medicine/Specialty- Sunset Park FHC at NYU Langone

NYU Medical Center
Brooklyn, NY 11201

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