1+ months
2018-05-032018-08-05

Patient Service Representative II

Cedars-Sinai
Los Angeles, CA 90094
The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Greet patients. 2. Collect co-payments/give receipts/reconcile payments/batch fee tickets. 3. Prepare charts. 4. Review patient demographics and insurance information. 5. Perform/update demographics and insurance registration. 6. Collect co-pay/insurance cards, copying required information. 7. Manage patient flow. 8. Maintain waiting rooms. 9. Schedule first available appointments. 10. Take voice mail messages off phones and direct appropriately. 11. Answer and triage calls, directing to appropriate individuals or departments. 12. Handle all telephone interactions. 13. Perform check-in and check-out functions. 14. Process and track referrals. 15. Handle patient/MD correspondence. 16. Manage all MD requests. 17. Schedule patients with ancillary and specialty providers. EDUCATION and/or EXPERIENCE 1. High school diploma or equivalent. 2. 2-5 years experience preferred. 3. Basic computer experience. 4. Proven customer service skills. 5. Experience with heavy phone volume. 6. Ability to prioritize. 7. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). 8. Ability to schedule using summary search. 9. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

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Patient Service Representative II

Cedars-Sinai
Los Angeles, CA 90094

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Patient Service Representative II

Cedars-Sinai
Los Angeles, CA
US

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