21 days old

Patient Service Rep II - Valley Internal Medicine

Cedars-Sinai Medical Center
Tarzana, CA 91356
The Patient Service Rep II should have strong communication, interpersonal, customer service, organizational, and teamwork skills. It is vital that the Patient Service Representative II possess the ability to work with co-workers as part of a team. - Demonstrated level of expertise in medical insurance, referral processes and benefit plans - Demonstrated level of expertise with computer systems Prefer experience with CS-Link/Epic Healthcare - Strong verbal and writing skills - Strong customer service and teamwork skills - Ability to read, understand and respond to detailed oral and written instructions - Ability to work independently - Greet patients - Manage patient care flow and assist with monitoring CS-Link message pools and standard work - Check-in and out patients and collect co-payments/give receipts/reconcile payments - Verify that patient demographic and insurance information is correct in CS-Link - Demonstrate the knowledge necessary to schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service - Process and track referrals/authorizations - Handle patient/provider correspondence - Address patient, physician, and staff concerns and possess the knowledge to escalate problems accordingly - Monitor and assess their own workflow to identify opportunities for improvement - Assist with the management of physician schedules - Demonstrate the ability to communicate with patients, family members, medical staff, administrative staff, insurance plans, and other departments - Explain policies, procedures, or services to patients using administrative knowledge - Participate in daily huddles and staff meetings - Assist with tracking and monitoring department specific data - Adhere to all infection prevention standards - Adhere to all department policies and guidelines **Education:** High school diploma or GED required. College preferred. **Experience:** - 2-5 years experience preferred. - Basic computer experience. - Proven customer service skills. - Experience with heavy phone volume. - Ability to prioritize. - Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). - Ability to schedule using summary search. - Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly. Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Categories

Posted: 2020-02-07 Expires: 2020-03-08

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Patient Service Rep II - Valley Internal Medicine

Cedars-Sinai Medical Center
Tarzana, CA 91356

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast