1+ months


University of Washington
Seattle, WA 98104


Req #: 174289
Job Location: Other Location
Job Location Detail: UWMC-Northwest Campus (North Seattle) 
Posting Date: 11/19/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with education and experience. 
Shift: First Shift 
Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment.  As an employee you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

UWMC Patient Relations has an outstanding opportunity for a Patient Relations Representative, UWMC-Northwest Campus.  You will serve as the leader for the UWMC-Northwest campus, and have sole programmatic responsibility for the Patient Relations Program on this campus. The Patient Relations Representative has the primary responsibility for ensuring compliance with interpretive guidelines for Medicare and Medicaid Conditions of Participation and all other regulatory requirements applicable to Service Recovery and responses to patient complaints and grievances. The UWMC-Northwest role is a key resource to hospital managers, physician and staff who seek to ensure a positive patient experience and an appropriate response to patient complaints. This position reports to the Assistant Director of Patient Relations, UWMC-Montlake & UWMC-Northwest.


Bachelor's degree in Social Work or other related field AND at least six (6) years of experience in clinical or healthcare related field to include program operations, service recovery, and complaint/conflict management.  Master's degree preferred.  An equivalent combination of education and experience may substitute for stated requirements.

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Childrens University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Childrens.
see above

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2019-12-05 Expires: 2020-02-02

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University of Washington
Seattle, WA 98104
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