1+ months


University of Washington
Seattle, WA 98104


Req #: 182356
Posting Date: 09/03/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with education and experience. 
Shift: First Shift 
Notes: For detailed information on Benefits for this position click here.  

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center (HMC), UW Medical Center (UWMC), Valley Medical Center (VMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Childrens University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Childrens.

UW Medical Center has an outstanding opportunity for a Patient Relations Representative, focusing on UWMC-Montlake Campus.  This individual will serve as the leader for the UWMC-Montlake campus, and have sole programmatic responsibility for the Patient Relations Program on this campus. The Patient Relations Representative has the primary responsibility for ensuring compliance with interpretive guidelines for Medicare and Medicaid Conditions of Participation and all other regulatory requirements applicable to Service Recovery and responses to patient complaints and grievances. The UWMC-Montlake role is a key resource to hospital managers, physician, and staff who seek to ensure a positive patient experience and an appropriate response to patient complaints. This position reports to the Assistant Director of Patient Relations, UWMC-Montlake & UWMC-Northwest.

    Bachelor's degree in Social Work or other related field AND at least six (6) years of experience in clinical or healthcare related field to include program operations, service recovery, and complaint/conflict management.  An equivalent combination of education and experience may substitute for stated requirements.
    Master's degree preferred.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


Posted: 2020-09-04 Expires: 2020-11-28

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University of Washington
Seattle, WA 98104
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