8 days old

Patient Financial Advocate

Cleveland Clinic
Independence, OH 44131

Job Summary:

Cleveland Clinic is seeking individuals to join our Financial Counseling team!! As a member of the Financial Counseling team, you will support patients with pre-service clearance through education and awareness of their insurance plan.

Positions are available at the below locations:
Cleveland Clinic Main Campus
Hospitals and Family Health Centers (East, West, North and South regions)
Business Operations Center (Independence)

Both Full Time and PRN positions are available.

The Full Time Patient Financial Advocates work traditional hours M-F
The Patient Financial Advocate PRN’s will work flexible, traditional and non-traditional hours to accommodate the needs of our patients. PRN positions can work up to 32-40 hours per week.



  • Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
  • Contacts insurance carriers or other sources and acts as an advocate for the patient.
  • Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved.
  • Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
  • Updates and correctly documents in appropriate computer systems.
  • Other duties as assigned.


    • High school diploma or GED required.
    • Associate’s Degree or Bachelor’s degree preferred.


      • None required.

        Complexity of Work:

        • Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
        • Must be able to work in a stressful environment and take appropriate action.

          Work Experience:

          • Minimum of 3 years of experience in a customer facing role with  in person or phone contact.
          • Associate’s Degree may substitute for up to one year of the stated experience.
          • Bachelor's Degree may substitute for up to two years of stated experience.
          • Working knowledge of Windows operating system strongly preferred.

            Physical Requirements:

            • Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
            • Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

              Personal Protective Equipment:

              • Follows standard precautions using personal protective equipment as required. 


                The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

                Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities",

Posted: 2020-02-10 Expires: 2020-03-11

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Patient Financial Advocate

Cleveland Clinic
Independence, OH 44131

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