1+ months

PATIENT CARE COORDINATOR

University of Washington
Seattle, WA 98104

PATIENT CARE COORDINATOR

Req #: 170556
Department: NWH Digestive Health Center
Job Location: Other Location
Job Location Detail: Northwest Hospital 
Posting Date: 01/16/2020 
Closing Info: Open Until Filled 
Salary: $3,660.00 to $4,916.00 per month 
Union Position: Yes
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

The UWMC Digestive Health Center at Northwest Hospital has an outstanding opportunity for a Full Time Patient Care Coordinator (Day Shifts). The Patient Care Coordinator, (PCC) acts as primary liaison for UWMC/UW Medicine and represents departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services and the Digestive Health Center.

General PCC Responsibilities:
Work independently under the general direction of a physician or their designee.
Use ability to triage medical information in a specific medical or surgical specialty.
Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry.
Request interpreters as appropriate for appointments, admissions, and surgeries.
Use a variety of computer systems such as REG/ADT, EPIC, Pathways Healthcare Scheduling (PHS), ORCA/Mindscape, One Health Port, Microsoft products
Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.

Patient Intake:
Review registration data such as demographic, insurance, referral, next of kin, etc., and, update online or provide information to appropriate personnel so an update may be done.
Provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.  May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator.
Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Coordination:
Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbally before and after patients are seen.
Coordinate anesthesia
Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care.
Coordinate patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.

Clinic scheduling:
Assist in scheduling new patient appointments by triaging to appropriate department and physician.
Enter appointment information in online appointment system.

Admission scheduling:
Complete A 49 for all planned hospital admissions and follow up with Admitting, Financial Counseling and Utilization Review, as necessary.
Coordinate pre-admission tests and procedures.
Schedule and ensure pre-anesthesia works-ups are completed
Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting.
Communicate any cancellations or changes to Admitting, Financial Counseling and medical staff.    
Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, Admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc., for the purpose of coordinating all pre-op planning and preparation.
Communicate pre-op planning and preparation to patient.
Request necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
Schedule, reschedule, and cancel surgeries in PHS system. Will monitor case order day prior to surgery and make any necessary changes; manage OR block time.
Complete surgery packet.

Follow-up Care:
Assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, and attending hospital discharge rounds.
Schedule post-surgery diagnostic procedures and follow-up patient appointments.
Other duties as assigned.
REQUIREMENTS:
A Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2019-12-05 Expires: 2020-02-15

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PATIENT CARE COORDINATOR

University of Washington
Seattle, WA 98104
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