10 days old

Patient-Access-Representative

SSM Health
Are you a caring, compassionate person looking for an opportunity to work in the healthcare industry? Do you enjoy personal interaction while possessing strong communication and organizational skills? If so, we at Dean Medical Group would love to hear from you!

The Patient Access Representative is as important as any other function in the healthcare delivery system. You, under the supervision of the Clinical Manager, provide exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center. The Patient Access Representative ensures a positive patient experience from the time a patient accesses the system.

Responsibilities include, but are not limited to:

+ Greeting patients immediately, in a friendly, helpful and welcoming manner
+ Assisting patients in scheduling an appointment that meets their needs
+ Registering new patients, completely and accurately
+ Verifying demographic and insurance information is complete and accurate
+ Collecting Co-payments at the time of service
+ Answering phones in a friendly, helpful and welcoming manner, within SSM Health Standards
+ Demonstrating a resourceful nature and actions when patients and/or internal customers have questions
+ Closing each encounter in a friendly, helpful manner
We look forward to hearing from you. Please, apply today!

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

PRIMARY RESPONSIBILITIES

+ Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
+ Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
+ Assists with coordination of activities related to insurance pre-certification/authorization.
+ Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
+ Performs clerical and reception duties associated with patient registration.
+ Performs other duties as assigned.

EDUCATION

+ High school diploma or equivalent

EXPERIENCE

+ No experience requiredSSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex

Categories

Posted: 2020-05-21 Expires: 2020-06-20

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Patient-Access-Representative

SSM Health

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