11 days old

Partner Experience Manager, Channels MPS - 19003059

Affiliated Computer Services

Channel Managed Print Services is seeking an individual who will be responsible for the overall partner experience relative to operational elements of the US Channel MPS program(s).  This role requires daily operational analytical analysis, management of critical escalations, proper communication in/out of Xerox, and structured cadence for several critical operational activities.  The individual will be a self-starter, analytical by background and capable of taking all necessary action required to resolve immediate needs while at the same time addressing the root cause of operational issues that are present.    


Role Requirements: 

  • Ten years of operational experience involving product orders, shipment, backorders, escalations, billing errors, and overall operations management. 

  • College education preferred, but not required if experience compensates.

  • Willingness to travel 15-20% of the time, working with partner operations personnel in  locations across the country.

  • Ability to multi-task and create analytics-oriented models and procedures to manage a dynamic and growing environment.

  • Effective and proactive communication skills to enable proper and effective dialogue and action within Xerox, with distributors and with partners.

  • Experience in a multi-channel distribution model. 

  • Proficient in IT skills, ability to access, modify, use and create systems required to enable continuous operational improvement.

  • Proficient with Excel, Word, PowerPoint, Webex, and numerous on-line tools.

  • Ability to work with an IT development team to clearly outline necessary modifications, identify bugs, recommended fixes, and project future needs.

  • Demonstrated ability to understand and manage to policy, while at the same time capable of leveraging empowerment effectively to achieve an effective and profitable outcome. 

  • Ability to understand, author and edit procedural and contract documents.

  • Highly experienced in data analysis and requisite action based on results of the analysis.

  • Comfort and experience providing training, coaching and support.

  • Highly organized, strong documentation and action oriented 


Candidate Education:

  • Bachelors Degree in Information Systems, Business Administration, Finance or other related field; or equivalent and relevant work experience.


Candidate Background:

  • Typically has significant experience in IT areas and some exposure to financial and/or administrative processes and activities.

  • Project management experience desired.

  • Excellent written and verbal skills.

  • Understand the elements of Operations and Planning (e.g. know how to define and implement operational processes, procedures, and controls; know how to define and implement policies to support tactical and strategic initiatives).

  • Knowledge in Organizational Portfolio Management, Risk Management and Operations Excellence (e.g. efficiency improvements, elimination of organization waste, tight cost controls etc.) desired

  • Exposure to change management and the use of metrics.

  • Demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.

  • Demonstrates the ability to take responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.

  • Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.

Job Regular
Primary Location United States
Unposting Date Aug 7, 2019, 10:33:48 PM
Virtual/work from home? false


Posted: 2019-08-07 Expires: 2019-09-15

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Partner Experience Manager, Channels MPS - 19003059

Affiliated Computer Services

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