1+ months
2018-06-122018-10-31

Part-Time or Full-Time Tellers - Nassau County, Long Island, NY

Citigroup
Long Island, NY
  • Primary Location: United States,New York,Long Island
  • Education: Other
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17078897

Description


Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses.  Our U.S. Branch Network is comprised of over 700 branches across 12 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking, Citibank Online and Citi Mobile.  Citibank's products and services cover a wide range of client banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every client.

Position Summary:

The Teller 2 role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals. The Teller 2 creates and develops a positive relationship with Citis clients and delivers solutions by identifying referral opportunities for new products and services based on the customer's financial goals. 

The Teller 2 performs efficient and accurate banking transactions while:

1. Communicating clearly with clients

2. Making clients feel appreciated

3. Making it easy to do business with the bank.

Position Responsibilities:

 Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi

 Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing

 Listens carefully to the client and willingly assists with any questions or problems the client has

 Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed

 Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well

 Effectively executes all service and referral routines to deepen client relationships

 Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

 Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online and Telephone Banking)

 Continuously learns new and existing products through sales aids (features, benefits, fees, etc.)
 Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with customers and transactions
 Proven track record of client-centric service (KDS for internal candidates)
 Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed

Qualifications


Experience/Skills:

 Retail/sales experience preferred

 Ability to assist customers and provide effective on-the-job coaching to other staff members

 Sales, cashier or other money-handling experience desired

 Proven cross-sell experience

 Excellent verbal and written communication skills

 Analytical and problem solving skills

 Basic computer skills

 12 months cumulative work experience in a role of similar scope and responsibility preferred

 High school diploma, GED or equivalent relevant experience

Additional Responsibilities with Increased Authority:

The Teller 2 position may include granting all authorities of an officer (with the exception of specific restrictions) or granting specific authority(ies) only to perform officer functions that allow for greater efficiency and flexibility of the branches. 

Required Criteria for Granting Increased Authority: 

 Minimum of one year operational experience with Citibank or comparable experience

 Satisfactory or better rating on performance appraisal - not on any form of documented formal or final corrective action

 Successfully completed the following training (as applicable to the granted authorities)designed by the Learning and Development team:

o Classroom training:

 Assistant Branch Manager Basics

 Audit Basics

 CitiBusiness Account Documentation

o Web-based training:

 Overdraft Decision Making, pre work only

 ABC's of Funds Availability

 Adheres with all restrictions that apply to all Increased Authority Tellers - as outlined in Source 2.0 - (which cannot be waived for any reason)


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Part-Time or Full-Time Tellers - Nassau County, Long Island, NY

Citigroup
Long Island, NY

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