1+ months

Order Management Analyst with Spanish (12 months fixed contract)

Dublin, Dublin D06

Order Management / Customer Services Analyst

About Abbott

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people. 

Abbott in Ireland

In Ireland, Abbott employs almost 3,200 people across 11 sites. Abbott has six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third party manufacturing management operation in Sligo. It has commercial and support operations in Dublin and shared services in Dublin and Westport. Abbott serves the Irish market with a diverse range of health care products including diagnostics, medical devices, nutritionals and branded generic pharmaceuticals. Abbott has been operating in Ireland since 1946. 

Finance Shared Services Centre (FSSC)

Abbott Ireland support a number of Abbott’s European businesses and are in the process of setting up a Finance SSC in Ireland to maximize the scope of services. You will be working as part of a dynamic and diverse organisation alongside outstanding people who are forward thinking, collaborative and recognised leaders in their areas. We can offer an excellent benefits package including a clear career development path. We invest in our people’s ongoing learning and professional development.

Position Summary:
The Order Management Analyst is accountable for the End to End management of the order process in line with company guidelines and policy whilst ensuring the optimum client experience.  Build effective relationships with divisional sales, logistics, distribution and other shared service function to ensure prompt resolution to execute at the required standard

We currently have 2 positions available for the role of Customer Services Analyst/Order Management with Spanish.

Main Responsibilities include:

Support the migration of processes and services to the regional shared service organization, to include:

  • Contribute to Plan to migrate activities to a regional captive service center, satellite centers or outsourced partner(s)
  • Provide oversight for the transition of activities and escalation support thorough transition
  • Meet the agreed performance measures, KPIs, and goal setting processes.

    Perform  day to day shared service accounts receivable functions within the defined process standards working across captive and outsourced teams.

    • Monitor and resolve order and sales interface issues
    • Manage and process orders from an end to end perspective including managing open orders and prioritisation
    • Manage customer calls volume and deliver outstanding customer experience
    • Manage track and resolve disputes and route to local affiliates when required.
    • Execution of operation metrics and SLA reporting
    • Liaise with internal contacts including sales & marketing, logistics, planning, distribution, and other shared service functions
    • Liaise with external parties as appropriate in order to execute effectively
    • Propose and implement standardisation for customer service processes
    • Managing daily, weekly, monthly order management reporting
    • Review all business and SOX controls
    • Support business improvement projects
    • New Hire Training and coaching of associates
    • Ensure Process Knowledge Documentation is relevant and up to date
    • Evaluate best practices with global peers and develop improvement suggestions
    • Assist the OM Management in developing and reviewing  performance results for Order Management processes in the region
    • Ensure integrity of internal controls, in partnership with the compliance team

      Job Qualifications:

      Minimum Education

      BA degree in Business or Accounting preferred but not essential.  Relevant work experience advantageous or equivalent combination of education and work experience.

      Minimum Experience


Posted: 2019-09-04 Expires: 2019-11-08

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Order Management Analyst with Spanish (12 months fixed contract)

Dublin, Dublin D06

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